How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Copa Airlines phone number to document the phone system.
Here is how our research team describes the way the Copa Airlines phone system greets you: For English, press 2. Are you a Connect Myles member? If your answer is yes, please dial 1. If it's no, dial 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English, then press 2 again.
Below are some clips we've found from Copa Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"For English, press two.
Should you decide to stay on this call, you consent to the processing of personal data and that such data will be collected and stored for the purpose of this call in accordance with our privacy policy available at COPPA dot com.
Are you a Connect Miles member? If your answer is yes, please dial one.
If it's no, dial two.
Enter your nine digit number for your account."
Excerpt from a call with Copa Airlines
Monday, April 1, 2024 7:22 PM
What are the hours and when should I call?
Copa Airlines operates the call center for this 800-359-2672 phone number Mon-Sun 6am-10pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,938 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Copa Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Copa Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Copa Airlines is Saturday.The most busy day to call is Monday, which averages 41% more phone calls by comparison.Again, this is based on a sample of 1,938 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Copa Airlines
In summation, the best day to call Copa Airlines is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Copa Airlines staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Copa Airlines
If you have time to do a bit of reading before you call Copa Airlines, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Copa Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Copa Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket cancellation inquiry: "So I wanted to ask a question."
- From a call lasting 5m 32s , Jan 27, 2025 1:43 PM
Inquiring about ticket changes: "I wanna know what I could do with them."
- From a call lasting 12m 37s , Jan 19, 2025 10:27 PM
Flight credit inquiry: "I wanna see if I can get, like, the credit to get a different flight later on."
- From a call lasting 24m 21s , Jan 17, 2025 4:24 PM
Information about why customers call Copa Airlines is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Copa Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Copa Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Copa Airlines agent. This phone number is Copa Airlines's best phone number because 10,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-359-2672 include Flight Delayed, Make a Booking, Lost Baggage, Complaint, Cancel or change flight and other customer service issues. Rather than trying to call Copa Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Copa Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Copa Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Copa Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Copa Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.