How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Rail Europe phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5, then 0 until transferred
Below are some clips we've found from Rail Europe's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Rail Europe. Please enter your Rail Europe account ID number and press the hashtag or pound key."
Excerpt from a call with Rail Europe
Wednesday, April 10, 2024 6:06 PM
What are the hours and when should I call?
Rail Europe operates the call center for this 800-622-8600 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 153 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rail Europe phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rail Europe staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rail Europe is Saturday.The most busy day to call is Thursday, which averages 467% more phone calls by comparison.Again, this is based on a sample of 153 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Rail Europe is Friday.
More Ways to Contact Rail Europe Customer Service
There are of course other ways to contact Rail Europe customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Rail Europe, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Rail Europe customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rail Europe's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rail Europe agent. This phone number is Rail Europe's best phone number because 5,082 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-622-8600 include Change Booking, Cancel Booking, Refund a Charge, Find Itinerary, Account Access and other customer service issues. Rather than trying to call Rail Europe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, Rail Europe has 1 phone number. It's not always clear what is the best way to talk to Rail Europe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rail Europe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rail Europe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.