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There could be several reasons why your Vanilla Visa gift card is not working. It could be because your card hasn't been activated, the card could be expired, or there might be insufficient funds available. Your card may also not be working if you are trying to use it internationally or at certain types of merchants that don't accept prepaid cards. Errors may also occur due to issues with the merchant's payment system or an incorrect card number, expiration date or security code entered. It's recommended that you double-check all of these possibilities.