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It sounds like there may be some confusion with the email addresses associated with your accounts. Ensure that you are entering the correct email linked to your own student finance account. If the issue persists, it's advisable to consult the guidance on the official website for recovery options related to account access and password resets.

We're sorry to hear you're having trouble logging in to support your son's application. This issue might arise if the details you're entering do not match up properly with the ones provided in your son's application. Please double-check the details for spelling mistakes or discrepancies, and ensure that they are consistent with the information on your son's application. Be mindful of details like full legal names, dates of birth, and addresses. If you continue to experience the problem after verifying the details, it may be due to a technical glitch on the website.