How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Peet's Coffee phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 and wait
Below are some clips we've found from Peet's Coffee's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thank you for calling Pete's Coffee.
Please use the following menu so our team can best assist you.
If you're calling to check your Pete's card balance or looking for a store nearest you, please visit pet's dot com.
If you're calling regarding your subscription or to place an order, please press one.
If you have concerns with your recent order, please press two."
Excerpt from a call with Peet's Coffee
Monday, March 11, 2024 10:14 PM
The first phone menu
"Hi. Thank you for calling Pete's Coffee.
Please use the following menu so our team can best assist you.
If you're calling to check your Pete's card balance or looking for a store nearest you, please visit pet's dot com.
And if you're calling regarding our line of ready to drink products, please press five.
Thank you for your time. Your call is important to us.
If you're calling regarding your subscription or to place an order, please press one.
If you have concerns with your recent order, please press two."
Excerpt from a call with Peet's Coffee
Tuesday, February 6, 2024 8:30 PM
What are the hours and when should I call?
Peet's Coffee operates the call center for this 800-999-2132 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Peet's Coffee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Peet's Coffee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Peet's Coffee is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Peet's Coffee
In summation, the best day to call Peet's Coffee is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Peet's Coffee staffs the call center well on Friday.
Why Customers Call Peet's Coffee
If you have time to do a bit of reading before you call Peet's Coffee, we recommend you read over some of our problem-specific articles.
Peet's Coffee has a customer-friendly return policy. If you are not completely satisfied with your purchase, Peet's Coffee offers a full refund or exchange within 60 days of purchase. To initiate a return, you will need to provide proof of purchase, such as a receipt or order confirmation. Returns can be made at any Peet's Coffee retail store or by contacting Peet's customer service via phone or email. If you choose to return the product in-store, the refund will be issued immediately. For returns made online or by phone, the refund will be processed within 14 days after the returned items are received. Peet's Coffee believes in ensuring customer satisfaction and aims to provide a hassle-free return experience.
Peet's Coffee offers a wide range of coffee beans sourced from various regions around the world. Our collection includes single-origin beans as well as expertly crafted blends, ensuring there's something for every coffee lover. For those seeking unique flavors, we offer specialty grade beans such as Ethiopian Yirgacheffe and Sumatra Mandheling. We also provide familiar favorites like Colombian and French Roast for those who prefer classic profiles. Additionally, we have a selection of decaf beans for those looking to enjoy the taste of coffee without the caffeine. At Peet's Coffee, we take pride in our diverse assortment of high-quality coffee beans that guarantee a superior and flavorful experience.
No, Peet's Coffee currently does not offer international shipping. At the moment, Peet's Coffee only ships within the United States, including APO, FPO, and DPO addresses. They are committed to providing their exceptional coffee to customers nationwide. However, they do offer various brewing methods and equipment that can be purchased online, allowing customers to recreate the Peet's Coffee experience from the comfort of their own homes regardless of their location. Peet's Coffee aims to maintain the high quality and freshness of their products, which might be compromised during long international shipping times. For international customers, exploring local coffee retailers or cafes that offer Peet's Coffee may be an alternative option.
Click the link above to get answers to just about any Peet's Coffee customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Peet's Coffee, and their purpose. Are any of these similar to the reason you are trying to call?
Placing order with rewards: "I tried to place an order online, but they say they can't find my Petz card."
- From a call lasting 6m 59s , Mar 11, 2024 10:14 PM
Login trouble with app: "I'm having trouble logging into my Peaks app."
- From a call lasting 8m 22s , Feb 6, 2024 8:30 PM
Adding item to subscription: "I'd like to add and get the twenty percent off an organic Alameda Morning Blend."
- From a call lasting 15m 26s , Jan 29, 2024 7:09 PM
Conclusion and closing notes
This is Peet's Coffee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Peet's Coffee agent. This phone number is Peet's Coffee's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-999-2132 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Peet's Coffee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Peet's Coffee has 2 phone numbers. It's not always clear what is the best way to talk to Peet's Coffee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Peet's Coffee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Peet's Coffee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.