My name is Chris Dever. I have attempted to apply for the Trek Card and am absolutely...

GetHuman-chrisdev's problema del servizio clienti con Comenity Bank da marzo 2019

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The issue in GetHuman-chrisdev's own words
My name is Chris Dever. I have attempted to apply for the Trek Card and am absolutely flabbergasted at the results. In mid to late February of **** I submitted an online application for said account. I contacted customer service, on two seperate occasions within the *-** day processing period, to inquire as to the status of said application. I was informed on both occasions that I had to wait for the letter to arrive.*The first response I received stated that you were unable to process the application due to my submitting my address as a PO Box. Please understand that your website does not state that a physical address is required. I understand that you may think I am a terrorist and are simply following DHS regulations requiring a physical address. Please understand that it would have been very helpful if one of the very pleasant young ladies I spoke with on the phone could have told me that I needed to use a physical address.*Once I received your letter, on exactly ** business days from the original submission, it stated that I needed to provide a physical address. Nothing was stated in that letter about needing to wait for ** business days to submit a new application with a physical address. My second call, again to a very helpful young lady, resulted in her advising me to simply resubmit the application using my physical address. The second letter I received, * business days from the second submission, stated that I now have to wait ** business days to reapply for the same initial account. Thinking this was a bit odd I went down to a local retailer to inquire as to how they normally submitted an application with a customer in their store. I was assisted by a very helpful and pleasant young lady and she suggested that we call your company to inquire as to the process. Upon received your latest notification regarding my application stating that I must wait ** business days to reapply for the Trek Card. Please understand that I applied for the Trek Card to get twelve months interest free financing on a bicycle that I would like to purchase from a local retailer, which expires at the end of March ****. If I need to wait ** business from the most recent application, and the manufacturer's promotion of twelve moths free financing ends in March of **** (this month) please explain to me how I am supposed to get the promotion applied. Please note that the only reason that I even applied to your company was to get the promotioal financing. I am simply trying to purchase a bicycle, provide a local retailer with a sale and continue excercising to promote better health.*Please note that I have contacted your customer service department, a feat unto itself, regarding some clarification. I was informed by a Customer Service Supervisor, again a very polite young lady, that their was nothing that could be done as these are the company guidelines. It seems odd to me that in the twenty-first century your company is not able to work with a customer to get an issue resolved and expedite a solution. Am I missing something here or do you just not care, as a corporate entity, enough to be concerned about the lack of solution and leaving a customer hanging?*At this point I honestly don't see any point in bothering with you, as I simply cannot get any kind of an answer.*I have two friends who wanted to know what I thought of going through Comenity to each get a bike. What do you think I am going tell them? Please understand that I am willing to give this one more try... I can only hope that you, again as a corporate entity, actually care enough about your customer to do something to rectify the completely confusing methods you use to communicate.*I am currently looking at a request for my e-mail address to get a reply to this issue. Don't you think that using modern technology to initially communicate with your customers would be better solution? Please remenber that we are in the twenty-first century....**Holding out very little hpe,**Chris Dever

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Comenity Bank

Problema del servizio clienti
Reported by GetHuman-chrisdev
mar 9º, 2019 - 3 anni fa
Fixed
Visto da 16 clienti finora
Problema simile a 1401 altri
0 clienti che seguono questo
Items needed
Numero di conto bancario
Numero di Social Security
Indirizzo di casa
Nome dell'intestatario del conto
Numero di telefono
Email sull'account

Timeline

GetHuman-chrisdev ha iniziato a lavorare su questo problema
mar 9º, 2019 11:53pm
GetHuman-chrisdev ha indicato che il problema non è stato ancora risolto.
mar 9º, 2019 11:54pm