Before contacting them, items GetHuman-janaea may need:
Nome del titolare del conto, indirizzo di fatturazione, numero di telefono sul conto e ultime 4 cifre di SSN
The issue in GetHuman-janaea's own words
I wasn’t trying to do anything, I trying to sign up for something else but I guess I signed up for the weong thing ... I didn’t know I ordered a FreedomPop SIM card so like a month I just had this account I never even used. And I just found out about it because they charged me for it. And so I was wondering if there is anyway I can get a refund because I didn’t even know I had this account that I didn’t want.
It was frustrating because I don’t know where those charges came from in my card.
They could maybe try getting me a refund!
I’m really not a customer because I didn’t know I was signing up for this.
I deleted the account already.
I have an issue with FreedomPop too
How GetHuman-janaea fixed the problem
We are waiting for GetHuman-janaea to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
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We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.