An order I placed wasn't delivered on the delivery date and was delayed due to an emerg...

GetHuman6626056's problema del servizio clienti con WalMart.com da settembre 2021

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The issue in GetHuman6626056's own words
An order I placed wasn't delivered on the delivery date and was delayed due to an emergency exception and there was no expected delivery date either. After a week of not receiving my item I called walmart.com and asked if they could look into this and give me an estimated delivery date and they could not give me any additional information or an expected delivery date. They said because my item wasn't delivered almost a week after the delivery date and no estimated delivery date that I could cancel my order if I wanted to. I had no other choice at that point due to leaving town and not being available if and when the item arrived. I cancelled the order and was refunded $*** that day. * weeks had passed and I got notified by my bank that * payments didn't clear because walmart.com debited $*** from my account, causing $*** in over draft fees. I immediately called walmart.com very upset that this happened without my knowledge or permission and for no reason. They said this should of never happened and they would contact baileys home goods for a refund. Well I've been told * seperate times that I have been refunded and I have not yet to this day received the $*** they took from me for an item I had already canceled and been refunded for. They claimed the reason it happened was because they got notice that the item ended up being delivered. I told them that nothing was delivered to my address to my knowledge because I had already canceled the order and was refunded. I told them to look into this and ask for the confirmation of signature for delivery because this item required that. I got charged for an item I never received!! So basically because someone didn't do there job the way they were supposed to in this situation where the item had been canceled long before it was supposedly " delivered " and just marked delivered with no confirmation of signature by me saying I received it, I have to suffer the consequences and have money taken from me without my permission or knowledge? I have been told for over a month that this should of never happened and it was wrong but still have not been refunded the money I was promised.

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WalMart.com

Problema del servizio clienti
Reported by GetHuman6626056
set 21º, 2021 - 2 mesi fa
Not resolved
Visto da 4 clienti finora
Problema simile a 4780 altri
0 clienti che seguono questo

Timeline

GetHuman6626056 ha iniziato a lavorare su questo problema
set 21º 8:00pm