Optus - Faults Phone Number

Call Optus - Faults customer service faster with GetHuman

131 344
Customer service
Current Wait: 37 min (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Continua a premere 0

Reasons customers like you called recently

Hello, i wait of my feund on credit card!
Can call out but can't receive calls
Glen waverley area in Melbourne. Land line not working since Friday evening. Street add...
I have just connected to the NBN with Optus. Internet is working and I can make calls o...
Your email server has be labelled by sorbs as a spam problem see log extract showing yo...
My fetch box keeps rebooting * or * times a day.
* weeks ago i signed up with optus for a mobile, home and intrernet connection,first th...
My issue is my landline is not working for the second time in a month. The last few day...
Hi I do not kn ow what has or is happening. I have been without my mobile phone in t...
I have reported fault on phone line ** **** **** -- reference nbr: ******** -- on Satur...
The phone line (**********) has not been available since Wednesday ******. This is abou...
We are a business in welshpool who recently swapped from telstra to optus with the pro...
I purchased a phone from Harvey Norman in Bundaberg over a month ago however my contrac...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Customer Number 131 344 - by the Numbers

Numero di telefono da comporre131 344
Richiamata disponibileNO
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call center24 ore, 7 giorni
Il momento migliore per comporre il numero9:45
Naviga nel labirinto del telefono verso un essere umanoContinua a premere 0
Attesa media
Attesa corrente37
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativiTelefono
Qualità della comunicazione77%
Qualità dell'aiuto68%
Voti dei clienti2,904
Ultimo aggiornamento delle informazioniFri Jul 23 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Optus - Faults's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Optus - Faults, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Optus - Faults agente. Questo numero di telefono è il miglior numero di telefono di Optus - Faults perché 18,606 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 131 344 includono Technical Support, Service, Account access e altri problemi relativi al servizio clienti. Il call center Optus - Faults in cui chiami ha dipendenti da Singapore ed è aperto 24 hours, 7 days in base ai clienti. In totale, Optus - Faults ha 1 numero di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Optus - Faults, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Optus - Faults - by phone or otherwise

Sebbene 131 344 sia il miglior numero verde di Optus - Faults, è anche l'unico modo per metterti in contatto con loro. Il modo migliore per parlare con il loro team di assistenza clienti potrebbe essere semplicemente quello di dire a GetHuman del tuo problema e farci provare a trovare il modo migliore per contattarli o trovare aiuto per quel particolare problema. Oltre a provare a chiamare, puoi anche iniziare dicendoci qual è il problema sopra in modo che potremmo essere in grado di abbinarti alla migliore forma di comunicazione o una guida scritta. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Optus - Faults, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.

What is GetHuman's Relationship to Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Sony Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the US Postal Service Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Sony or US Postal Service. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Optus - Faults Contact Info

All Optus - Faults contacts
Optus - Faults Numero di telefonoBEST
General customer information

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!