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eBay (UK) Customer FAQ

Top Answers & How-to Guides

What is eBay (UK)'s Phone Number?

The question we are asked most often is about how to talk to eBay (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Report a Seller on eBay (UK)?

If you bought something from a seller on eBay UK and they aren't delivering, you should report the seller to the company. Here's how...
Ask any question you have about eBay (UK) customer service, get an answer now.

Recent eBay (UK) Customer Questions

I have an item for £4.83 on my credit card statement I do not recognize Acc ending in 8125

We're sorry, but as an online service, we don't have access to your personal financial details, including individual credit card transactions. If you see a charge on your statement that you don't recognise, it might be worthwhile to check your purchase history in your eBay account to see if an order matches with this amount. If you still can't identify the transaction, please contact your credit card company immediately to discuss the matter. They can provide more information or help resolve any potential issues.
Asked May 13, 2024 9:27 AM

I need a return label but will not let me

We're sorry to hear you're having difficulty getting a return label. If you opened a return case on eBay (UK) but can't print the label, it's often due to one of three reasons: 1. It's been more than 14 days since the case was opened. After this time, the window to print eBay return labels automatically closes. 2. The seller didn't provide a return label. In this case, you may need to organise your own return delivery. 3. A technical problem might be preventing you from printing. We suggest trying to print the label from another device or browser. If you've tried this and still have issues, it might be due to the first two reasons listed.
Asked May 10, 2024 12:25 PM

I need a voucher code to collect my item from store as eBay not sent it

We're sorry for the inconvenience. eBay (UK) generally doesn't send voucher codes for in-store collection of purchases. It's possible you may be confused with the system of some other stores. Typically, after making a purchase on eBay, the item is either posted directly to you or the seller may provide you with details for collection based on the arrangements you've made with them. You should reach out directly to the seller from your eBay account if you're having issues collecting your items.
Asked May 9, 2024 9:02 AM

It’s states my case is closed but I have not had a refund

If your case on eBay (UK) is marked as closed but you have not received your refund, it may be due to a few reasons. The case might have been resolved in the seller's favour, or the refund is still in process. Refunds typically appear in your PayPal account within 3-5 business days, but can sometimes take up to 30 days depending on the method of payment. If the seller issued the refund directly and you paid using a card, the refund might be pending with your card issuer. Always ensure you've checked all the possible avenues including your PayPal balance, original payment method, or even a credit directly to your PayPal account.
Asked Apr 25, 2024 2:35 PM

I forgot my login password, please help me reset my login password

Resetting your password on eBay (UK) should be straightforward. On the sign-in page, click 'Forgot your password?' which will prompt you to enter your email or username. Once you've done this, click 'Continue'. If the details you've entered are associated with an eBay account, you'll receive an email with instructions on how to reset your password. Follow the instructions in the email to create a new password. Remember, for security purposes, your password should be unique and not easily guessed by others. eBay recommends using a combination of letters, numbers and symbols.
Asked Apr 15, 2024 6:06 PM

Help me with my eBay (UK) customer service issue

Returns and Refunds

How do I get a refund from eBay (UK)?

Sometimes getting a refund is easy. Other times it can turn into a long drawn out thing, full of frustration. Here's the fastest way...

Seller Reporting

How Do I Report a Seller on eBay (UK)?

If you bought something from a seller on eBay UK and they aren't delivering, you should report the seller to the company. Here's how...
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