A:Tidal does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Tidal starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does Tidal offer 24 hour customer service?
A:Not by phone.But you can contact Tidal 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Tidal Customer Service
There are other ways to contact Tidal customer service besides the phone. Below we list them by medium, from most to least popular.
As a last, sometimes only, resort- Tidal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Tidal?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Tidal, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
The cost of a Tidal subscription varies depending on the type of plan you choose. Tidal offers two main options: Tidal Premium and Tidal HiFi. Tidal Premium costs $9.99 per month and provides access to millions of songs, high-quality audio, music videos, and expertly curated playlists. On the other hand, Tidal HiFi is priced at $19.99 per month and offers all the benefits of Tidal Premium but with the addition of lossless High Fidelity sound quality and the option to listen to music in Master Quality audio. For those who appreciate an immersive and premium audio experience, Tidal HiFi is a recommended choice. Both subscription plans allow users to enjoy ad-free streaming and offline listening, ensuring a seamless music experience tailored to individual preferences and requirements.
Tidal is compatible with a wide range of devices, ensuring a seamless music streaming experience. The platform can be accessed on smartphones and tablets running iOS or Android operating systems, making it compatible with popular devices such as iPhone, iPad, Samsung Galaxy, and Google Pixel. Tidal also offers desktop applications for both Windows and macOS, allowing users to access their favorite music on their computers. Additionally, the platform is compatible with various smart TVs, including models from Samsung and LG, enabling users to enjoy high-quality audio on a larger screen. Tidal is also accessible via web browsers, ensuring compatibility with a wide range of devices.
Yes, Tidal does offer a family plan for users who wish to share the streaming service with their loved ones. The family plan is designed to cater to multiple individuals under one subscription, making it a cost-effective option. With the family plan, you can add up to six separate accounts, each with its personalized music preferences, playlists, and recommendations. This means that family members can enjoy their own customized Tidal experience while still benefiting from the vast music library and high-quality streaming that Tidal provides. The family plan also allows for simultaneous streaming on different devices, so everyone can indulge in their favorite tunes at the same time. Upgrade to Tidal's family plan and share the joy of music with your loved ones.
Click the link above to get answers to just about any Tidal customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my Tidal issue
Conclusion and closing notes
You came here to see Tidal's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Tidal agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Tidal anyways and help you with your issue. Over the last 18 months, 20,076 customers like you have come in search of a phone number for Tidal and helped us confirm they don't have one. Common reasons that people try to call Tidal customer support department include Setup Service, Cancel Account, Refund a Charge, Account Access, Overcharge on Account and other customer service issues. Rather than trying to call Tidal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Tidal doesn't have any phone numbers. It's not always clear what is the best way to talk to Tidal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Tidal Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Tidal, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Tidal customers like yourself.
GetHuman does not provide call center services or customer support operations for Tidal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tidal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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