To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on call may be transferred to other countries. To help me best assist you, I need to know if you are calling as a home user or a business user."
I was having an issue attempting to upgrade my Windows tablet, so I called the Microsoft Store to see if they could help walk me through the process. There are dozens of reasons why people would contact Microsoft, so I assumed there would be a long wait and I would have to wade through many directory trees. From software issues to the large line of products that Microsoft produces, there are a lot of technical issues that can arise. Then, of course, there are simple questions about purchases and returns since they make tablets, phones, etc.
When you first call the Microsoft Store, you are warned that information that you share with during the call may be transferred to other countries to help training. Then it asks if you are calling as a home or a business user. It was a surprise because I did not have to go through a directory tree. Instead, a recorded AI assistant asked me what it could help me with today.
I told it that I needed help with a Windows update. It immediately picked up my voice and said I understand you are having issues with Windows; please explain more about your issue. I added that I was having issues with my Windows update. It asked me again, so I simplified my answer and said, "Update issues."
However, it then told me that to better serve me, all technical help was available online. I called because I didn't want to read through the information; I wanted someone to assist me with my issue. I had already Googled a lot of things and didn't need a source of more online information; I needed help.
It told me that I could go to Microsoft's customer support website, but I didn't catch the website's name since I wasn't happy. It then said it could text me the website address, which I agreed to. The AI voice told me it would text me the address and thanked me for calling. Then it abruptly said, "Goodbye." It offered no other options or way to reach out to someone.
Not only was this annoying and a bit rude, but it also never texted me the address. I was able to find it with a brief Google search, but it was annoying that it didn't even do that. Online did not help either; ironically, the technical support number I found was the one I had just called. There was also no live chat option, just lots of information that did not help me.
This is Microsoft Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Store agent. This phone number is Microsoft Store's best phone number because 4,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Store has 1 phone number. It's not always clear what is the best way to talk to Microsoft Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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