Use this link to find customer service help through their website
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As a last, sometimes only, resort- OnTrac customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with OnTrac?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with OnTrac, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
No, OnTrac does not offer international shipping services. OnTrac primarily focuses on providing reliable and cost-effective shipping solutions within the United States. They specialize in regional overnight and two-day delivery services across eight western states which include California, Oregon, Washington, Arizona, Nevada, Utah, Idaho, and Colorado. OnTrac has developed a strong network of facilities and experienced courier professionals to ensure timely and efficient deliveries within these regions. However, for international shipping requirements, customers are advised to explore alternative shipping providers that specialize in international logistics and have a global delivery network.
Yes, you can request a package reroute with OnTrac. If you need to change the delivery address or redirect your package to a different location within our service area, OnTrac provides rerouting options. To initiate a reroute, you can contact our customer service team via phone or online. Simply provide them with the necessary details such as your tracking number and new delivery address. Please note that a reroute fee may apply, and the availability of rerouting options may vary depending on specific circumstances and package status. OnTrac aims to accommodate your rerouting needs to ensure your package reaches the desired destination efficiently and securely.
Yes, there is a maximum value limit for packages shipped by OnTrac. The maximum declared value for a package cannot exceed $25,000. This limit ensures the safety and security of our shipments, as well as simplifies the claims process in case of any unforeseen events. If the value of your package exceeds this limit, we recommend considering alternate shipping options or contacting our customer service team for assistance in finding a suitable solution. At OnTrac, we strive to provide reliable and efficient shipping services while prioritizing the safety and satisfaction of our customers.
Click the link above to get answers to just about any OnTrac customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Can I get a real live person at this phone number?
Even though this OnTrac number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:To talk to an agent you must text 302-246-7136.
Here is how our research team describes the way the OnTrac phone system greets you: If you would like to track your package, please go to www.ontrac.com.
Conclusion and closing notes
This is OnTrac's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OnTrac agent. This phone number is OnTrac's best phone number because 7,452 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no OnTrac customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-334-5000 for, including Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer support issues. The OnTrac call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, OnTrac has 1 phone number. It's not always clear what is the best way to talk to OnTrac representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for OnTrac. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OnTrac. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.