How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Virgin Media phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then keep pressing 0
What are the hours and when should I call?
Virgin Media operates the call center for this 0845 4541111 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,819 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virgin Media phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virgin Media staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Virgin Media is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 1,819 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Virgin Media
In summation, the best day to call Virgin Media is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Virgin Media staffs the call center well on Wednesday.
Why Customers Call Virgin Media
If you have time to do a bit of reading before you call Virgin Media, we recommend you read over some of our problem-specific articles.
Due to a technical glitch or human error, Virgin Media accounts may become suspended. But customers can recover their account in just a few minutes — once they correctly enter their email address and password on the website's home page. Customers will have to prove the legitimacy of their accounts. After this, they can log into their Virgin Media accounts and use them however they want.
Virgin Media customers can change the name on their accounts at any time. You'll need to access your My Virgin Media account to change your account name with Virgin Media. Before you do, it's worth checking that you currently have your details correctly recorded on the system. Then, select the My Details option in the drop-down menu next to View All. Here you can make many changes, including changing your name.
Cancelling your order with Virgin Media is relatively easy. If you have the relevant account information and a list of reasons why you would like to cancel your account, withdrawing should take no more than a few minutes over the phone. It's essential to seek guidance from the customer support team when you experience any problems.
Click the link above to get answers to just about any Virgin Media customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Virgin Media Customer Service Contacts
There are of course other ways to contact Virgin Media customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Virgin Media provides this option.
As a last, sometimes only, resort- Virgin Media customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Virgin Media's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Media agent. This phone number is Virgin Media's best phone number because 10,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845 4541111 include Delivery problem, Cancel subscription, Complaint and other customer service issues. Rather than trying to call Virgin Media first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Virgin Media has 4 phone numbers. It's not always clear what is the best way to talk to Virgin Media representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Virgin Media. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virgin Media. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.