Aetna Phone Number

Call Aetna customer service faster with GetHuman

877-238-6200
Customer service
Current Wait: 13 min (6m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Continuare a premere 0 quando richiesto o dire "Voglio un rappresentante del servizio clienti". Per il servizio dentale.

Reasons customers like you called recently

Hi I would like to provide NPI numbers for doctors offices to see if they are in networ...
I need to check on my otc card for ****
Enquiring about cards to be sent to me in the mail
i am scheduled for a mammogram and need to know what my co pay is: they gave me a code...
I cnt be able to put my bill on auto pay not even on the website
I can’t be able to put my bill on auto pay
I'm looking to see if any policies that the employer, Lockeheed Martin offered through...
Need to talk to someone about my deductible
Need to know about claim status for claim************* haven't heard anything.
I want to know my copay on my doctor visit.
Need replacement cards
Do I have dental coverage? *Will it cover dental implants?*My policy number is CLI...
Lost my insurance card. Need to update some things as well.
I need help about your benefits I need help please
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Aetna's Phone-Based Customer Care

Aetna is a major health insurance and benefits company in the United States. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day.

Why Do People Call Aetna Customer Support?

People call Aetna customer support for a range of reasons, including:

  • Modifying or ending insurance or benefit plans
  • Questions about coverage
  • Help with locating an in-network health care professional
  • Tracking or appealing a claim
  • Technical support in using Aetna's website
  • Finding out whether a prescription drug is covered under a pharmacy plan

Best Practices for Calling Aetna Customer Service

There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally:

  • Make sure you are calling the correct number. Aetna has different contact information for different programs and services.
  • Before calling, assemble necessary information and documentation. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements.
  • Have a way to take notes during your call. Notes can be helpful if you have to call Aetna back or escalate your case.

How do Consumers Feel About Calling Aetna Customer Service?

Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. In general, callers to Aetna are satisfied with the service that they receive.

What Kind of Issues can Aetna Customer Service Representative Resolve?

An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers.

Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan.

What Can't Be Resolved With a Call to Aetna Customer Service?

Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues.

It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. They are unable to resolve these issues on your behalf.

What Should You Do If You Have an Unsuccessful Call with Aetna?

Sometimes, customer service calls don't go the way you want them to. If this happens with a call to Aetna customer service, don't fret. You have options for getting answers to your questions or issues resolved.

First, review the notes that you took during your call. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again.

Next, call Aetna back. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns.

If another call to Aetna does not resolve your issues, try a different way of getting in touch. Aetna offers live chat and email customer service options to its members. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna.

Customer Number 877-238-6200 - by the Numbers

Numero di telefono da comporre877-238-6200
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 8: 00-20: 00 EST
Il momento migliore per comporre il numero08:15
Naviga nel labirinto del telefono verso un essere umanoContinuare a premere 0 quando richiesto o dire "Voglio un rappresentante del servizio clienti". Per il servizio dentale.
Attesa media
Attesa corrente13
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, e-mail, web, twitter
Qualità della comunicazione89%
Qualità dell'aiuto60%
Voti dei clienti2,829
Ultimo aggiornamento delle informazioniTue Jan 24 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Aetna, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Aetna agente. Questo numero di telefono è il miglior numero di telefono di Aetna perché 36,156 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 877-238-6200 includono Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question e altri problemi relativi al servizio clienti. Il call center Aetna in cui chiami ha dipendenti da California, Philippines, Texas ed è aperto Mon-Fri 8am-8pm EST in base ai clienti. In totale, Aetna ha 12 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Aetna, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Aetna - by phone or otherwise

Sebbene 877-238-6200 sia il miglior numero verde di Aetna, ci sono 16 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Aetna clienti, è chiamare il loro numero di telefono 888-632-3862 per il loro reparto Aetna Behavioral Health. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite Live Chat per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Aetna, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Aetna Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Aetna contacts
Aetna Numero di telefonoBEST
Aetna Live Chat
Aetna Supporto via email
Aetna Help desk
Aetna su Twitter
General customer information

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