Cox Communications Phone Number

Calling Cox Communications customer service faster by GetHuman

800-234-3993
Customer service
855-680-3750
nuovi clienti
Current Wait: 18 min (10m avg)
Hours: Mon-Fri 8am-8pm, Sat 9am-6pm EST; best time to call: 8:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Per i clienti di Rhode Island, New Hampshire e Connecticut. Premere 1, quindi 0 #, quindi 0 #, quindi 1.

Reasons customers like you called recently

I need my old account number. My bill was sent to collections, I have been very ill a...
Cox sent bill to collections and is currently billing account for a service that was ca...
I have a cox residential internet service and have a group of criminals constantly tryi...
Never got email for my monthly bill
Hi im having internet issues im getting error message RDK-***** i have been without ser...
Not a current Cox customer. May switch in future. We are replacing the driveway and d...
My internet won't connect
I would like to have the option of closed captions when watching Netflix like I do on r...
My Name is trieva findley my address is **** Missouri ave apt **A I just payed my bill...
how about getting amc*
"Program Unavailable" on all channels when using Guide
Need a past due invoice for * accounts
No issue. I need mailing address for my bill and I did not request to go paperless.
Your employee, Lakeitha Peters, is one of the nicest and most helpful person. I had to...
Can you tell me exactly what time my Rep is coming out.
See more recent reasons for calling

Help me with my issue

How to call Cox Communications

Our Editor's Notes on Cox Communications's Phone-Based Customer Care

Cox Communications is a major telephone, internet, home automation and cable television provider in the United States. With over 6.2 million customers, Cox Communications offers a range of customer support options, including phone-based support from its domestic call centers.

Why do People Call Cox Communications Customer Service?

The reasons why people call Cox Communications are varied and include:

  • Requests to start new service
  • Requests to change or cancel services
  • Technical support
  • Purchasing or upgrading equipment and devices
  • Billing and account questions
  • Transferring service to a new address

What is Cox Complete Care Technical Support?

Cox Communications offers a premium technical support service to its customers. Participants pay a monthly fee for priority 24/7 phone and live chat support every day of the year. This fee also includes technician visits. Technical support does not include billing or other account issues.

When Can I Call Cox Communications Customer Support?

There are different hours and phone numbers for each customer care department at Cox Communications:

Sales (including new service and devices): Monday - Friday, 8 am - 8 pm, Saturday, 9 am - 6 pm. Department is closed on Sunday.

Account services, billing, technical support: Monday through Friday, 8 am through 8 pm, Saturday from 9 am to 6 pm. The call center is closed on Sunday.

Retention (cancelation): Monday through Friday from 8 am to 8 pm, Saturday and Sunday, 9 am - 6 pm.

Transfer support hours: Monday through Friday, 8 am to 11 pm, Saturday from 9 am to 7 pm, and Sunday from 10 am to 6 pm. All transfer support call center hours are Eastern time.

Tips for Calling Cox Communications Customer Support

Here are some tips for making your call to Cox Communications customer care go more smoothly:

  • Make sure you are calling the right department. Remember, if you have Cox Complete care, you have a dedicated number to call.
  • Have your account number handy so that the customer service representative can easily look up your information.
  • If you are calling about a specific device or piece of equipment, call from an area in your home where you can see and interact with the device or equipment. For example, if calling about your cable television reception, be in front of your TV and have the remote control in front of you so that you can work with the representative to perform diagnostic tests.
  • Keep pen and paper handy so that you can take notes during the call, including the names of any agents who help you, confirmation codes for appointments or payments and anything of note that happens during the conversation. Write down the date and time of the call as well.

How do Customers Feel About Their Calls to Cox Communications?

Cox Communications customers report a range of experiences with the company's phone-based customer support. While some customers are very satisfied with the resolutions offered by agents, others are not so pleased.

One common complaint about Cox Communications is that its representatives often have little power to resolve issues. Instead, customers are put on hold, redirected to other agents, or are even instructed to get in touch with Cox Communications in a different way, such as by live chat or text.

Some consumers also claim that Cox Communications representatives offer specific pricing deals that are not honored by Cox after the customer signs up for service.

What Kind of Issues Can Cox Communications Phone-Based Support Resolve?

The phone-based agents at Cox Communications can resolve most issues that customers have, including billing and account questions, adding and canceling services, starting new service, selling and upgrading devices and equipment, and proving some technical support.

When problems with service are device or equipment-based, or a result of problems with cables, a technical support representative can perform diagnostic tests and collect information, but the issue will have to be resolved by a technician visit or the customer sending the equipment to a repair center.

What Should I do if I am Unhappy with my Cox Communications Support Call?

Sadly, not all customer service calls end well. You may get off the phone feeling frustrated, misunderstood or worried that there is no real resolution to your problem.

In many cases, however, there are alternatives to just giving up or canceling your service. Here are some strategies for getting your Cox Communications customer service requests back on track:

If you didn't take notes during your call, write down what happened. Next, write down what your primary issues are as well as the resolution you'd like to see. With all this information in front of you, you'll be better able to stay on track during other customer support calls or chats.

Call Cox Communications back: Representatives are individuals and have different personalities, experience levels, and training. The next rep you talk to might be in a much better position to understand your concerns and provide help.

Get in touch via live chat: Cox Communications offers a live chat option through its app and website. Live chat can sometimes make communications flow more smoothly. You'll also have a record of your conversation with the live chat agent, which can be useful if you need to escalate your case.

Contact Cox Communications via social media: Cox maintains accounts on Facebook and Twitter and you can always ask for help. You can also reach out over Facebook Messenger.

Visit the Cox Communications support forum: Cox Communications operates an online support forum. You can get tips from other users and ask for help from customer service specialists.

Visit a retail store: Cox Communications operates retail stores in some areas. Having a face-to-face chat with an associate may result in a positive resolution.

Customer Number 800-234-3993 - by the Numbers

Numero di telefono da comporre800-234-3993
Richiamata disponibileNO
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 8: 00-20: 00, Sab 9: 00-18: 00 EST
Il momento migliore per comporre il numero8:45
Naviga nel labirinto del telefono verso un essere umanoPer i clienti di Rhode Island, New Hampshire e Connecticut. Premere 1, quindi 0 #, quindi 0 #, quindi 1.
Attesa media
Attesa corrente18
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, twitter, web
Qualità della comunicazione82%
Qualità dell'aiuto59%
Voti dei clienti2,746
Ultimo aggiornamento delle informazioniTue Apr 13 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Cox Communications's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Cox Communications, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Cox Communications agente. Questo numero di telefono è il miglior numero di telefono di Cox Communications perché 52,938 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-234-3993 includono Cancel or change services, Lower my bill, Complaint, Account issue, Service or technical issues e altri problemi relativi al servizio clienti. Il call center Cox Communications in cui chiami ha dipendenti da Arizona, Nebraska, Oklahoma, Kansas, Virginia, Louisianna ed è aperto Mon-Fri 8am-8pm, Sat 9am-6pm EST in base ai clienti. In totale, Cox Communications ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Cox Communications, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Cox Communications - by phone or otherwise

Mentre 800-234-3993 è il miglior numero verde di Cox Communications, ci sono 10 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Cox Communications clienti, è chiamare il loro 855-680-3750 numero di telefono per il loro nuovi clienti dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 855-680-3750 per nuovi clienti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Cox Communications, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Cox Communications.

What is GetHuman's Relationship to Cox Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Cox Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Metro PCS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Western Union Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Metro PCS or Western Union. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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