Duke Energy (OH & KY) Phone Number

Calling Duke Energy (OH & KY) customer service faster by GetHuman

800-544-6900
Customer service
Current Wait: 4 min (2m avg)
Hours: 24 hours, 7 days; best time to call: 8:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
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Reasons customers like you called recently

You have my electric bill under the wrong address. I just move a month ago and need to...
Need more time pay my bill
Need to set up my electricity for a new apartment. Address is **** Chapel Street Apart...
Want to talk to someone about being put on a payment plan.
Issue with recent service call
I have not got my august bill yet.
tryhing to find out the stand off distance required between my driveway (putting a new...
Inquiring about potential apartment rental and it’s average bills at that location.
I need to talk to someone about a Old bill
What is the average cost to heat*cool apartment at Tapestry on the River complex...
About your offer on **% discount with next billing.
Looking to set up billing arrangement before my power is cut off
I need to transfer an account into my name. I will be signing on the home tomorrow.
Discount available if have paid * months with no misses?
I need till the ** of October pay my balance needed to avoided disconnection. Emergenc...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Duke Energy (OH & KY)'s Phone-Based Customer Care

Duke Energy is a utility company providing electric power in several states as well as Puerto Rico. With over seven million customers, it is not surprising that Duke Energy receives many customer service phone calls every day.

Why Do People Call Duke Energy Customer Support?

People call Duke Energy customer support for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Transferring service to a new address
  • Questions about billing
  • Setting up payment arrangements
  • Reporting downed wires or other hazards
  • Reporting utility theft
  • Questions about products and services that could help reduce energy waste and costs
  • Setting up or managing a technician appointment

Best Practices for Calling Duke Energy Customer Service

Duke Energy serves several states along with the territory of Puerto Rico. In addition, Duke's operations in each territory have multiple divisions, each with its own number to call.

Before calling Duke Energy, make sure that you have the correct phone number. The company's website provides a state-by-state guide of customer service numbers. You can use this guide to find the appropriate number for reporting your concern.

When calling, have your account number handy. It may be easiest to simply have a recent bill in front of you, along with copies of any recent communication you've had with Duke Energy. If you are transferring your service, make sure you have your new address available.

If you are calling to make payment arrangements, be prepared to provide banking details or a credit card number if you are willing to let Duke energy bill your card or draft your account automatically.

Finally, make sure you have some way to take notes during your call. These notes will come in handy if you have to escalate your case or the representative will be giving you information, such as appointment dates or a confirmation number after you make a payment.

Note: If you are requesting the removal of a meter and service from your home or business, Duke Energy requires at least 10 days' notice for residential service, 14 days for business service. Time your call accordingly.

How Do People Feel About Their Calls to Duke Energy Customer Support?

Duke Energy customer support specialists often work in call centers that are in the states where Duke Energy operates. Customer experiences seem to be mixed. Some people are very pleased with the service that they have received while others take a different view.

As far as complaints are concerned, they usually involve either long wait times for communicating with an agent or a slow response to issues such as downed power lines or a malfunctioning meter.

What Kinds of Issues can Duke Energy Phone-Based Customer Service Resolve?

Duke Energy customer service can resolve many issues over the phone, including requests to start, stop or transfer service, scheduling technician appointments and resolving billing questions.

What Can't Be Resolved by Phone With Duke Energy?

Some issues are difficult, if not impossible, to resolve with a phone call. In some cases, a technician visit will be necessary to investigate a potential hazard or malfunctioning equipment. If service has been disconnected to a home, a technician may have to restore service.

Individuals who prefer to pay their bills with cash will have to make these payments in-person at payment centers within the communities that Duke Energy serves.

What Can I Do If I Am Unhappy With My Call to Duke Energy?

If you get off the phone with a Duke Energy customer service agent and feel as though nothing was accomplished, don't give up. You still have multiple options for resolving your situation.

First, review the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with Duke Energy. Having this information available will make it easier for you to describe your situation with future Duke Energy contacts.

Next, call back. You may have just had the misfortune of speaking with a poorly-trained or new customer service representative. The next person you speak to might be in a better position to answer questions and handle your concerns.

If you are unable to resolve your issue on the phone, try getting in touch with Duke via its social media platforms. Social media specialists monitor Duke Energy's accounts and are often able to help via private or direct message during business hours.

In situations where your attempts to work with Duke Energy aren't fruitful, you could also try contacting the utility board or commission in the area where you live. These boards and commissions often provide consumers with the ability to file a complaint against a public utility company and may be able to provide you with advice and advocacy.

Customer Number 800-544-6900 - by the Numbers

Numero di telefono da comporre800-544-6900
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti residenziale
Orari del call center24 ore, 7 giorni
Il momento migliore per comporre il numero08:10
Naviga nel labirinto del telefono verso un essere umanoDopo aver visualizzato il menu, attendere in silenzio e non premere nulla o dire "Parla con un rappresentante" OPPURE Continuare a premere 0.
Attesa media
Attesa corrente4
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web
Qualità della comunicazione85%
Qualità dell'aiuto94%
Voti dei clienti750
Ultimo aggiornamento delle informazioniSat Oct 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (OH & KY)'s Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Duke Energy (OH & KY), l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Duke Energy (OH & KY) agente. Questo numero di telefono è il miglior numero di telefono di Duke Energy (OH & KY) perché 8,724 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-544-6900 includono Setup service, Book appointment, Change appointment, Meter reading, Cancel service e altri problemi relativi al servizio clienti. Invece di provare a chiamare Duke Energy (OH & KY), ti consigliamo di comunicarci quale problema stai riscontrando e quindi eventualmente contattarli via telefono o web. In totale, Duke Energy (OH & KY) ha 1 numero di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Duke Energy (OH & KY), quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Duke Energy (OH & KY) - by phone or otherwise

Mentre 800-544-6900 è il miglior numero verde di Duke Energy (OH & KY), ci sono 2 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Duke Energy (OH & KY) clienti, è informare GetHuman del problema sopra riportato e farci trovare qualcuno che ti aiuti. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via Online Help per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Duke Energy (OH & KY), faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Duke Energy (OH & KY).

What is GetHuman's Relationship to Duke Energy (OH & KY)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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