IBM Phone Number

Calling IBM customer service faster by GetHuman

800-426-4968
Customer service
Current Wait: 8 min (4m avg)
Hours: 24 hours, 7 days; best time to call: 1:15pm
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Get to a live person fastest: Chiamare il numero IBM sopra dovrebbe andare direttamente a un vero essere umano
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Reasons customers like you called recently

I am trying to call the IBM Employee Services Center about my pension. I called...
I left IBM several years ago. On July **, **** I took money out of my ***k with a penal...
Talk to IBM pension representative
I am a retiree and have not received my paycheck. There is no one available to talk wit...
NEED ASAP, PLEASE...NEED IBM BENEFITS ENROLLMENT TOLL-FREE NUMBER...URGENTLY!!!**Retire...
I need my experience letter.
IBM IS RESPONSIBLE AND HANDLES ALL OF LENOVO COMPUTER REPAIR, MAINTENANCE AND WARRANTY...
my name is cynthia mitra goldberg the widow of harold william goldberg, i would like...
Dear Sirs and Ma'ams of IBM Quantum-Experience,****pls fwd this message to the correspo...
Mailing address correction
I am trying to find out my IBM pension info.
Before pensions were stopped I had a pension balance accrued. Where is that money kept?
where do you contact for retirement assistance...need to send forms for life planning a...
I am an IBM Retiree. How do I confirm and*or change the beneficiary(s) of my IBM life...
I have called in august to get an address change for my retirement benefits check , the...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on IBM's Phone-Based Customer Care

IBM is a technology company that manufactures mainframe computers and software. The company also offers consulting and hosting. As one of the oldest and largest tech companies in the world, it isn't surprising that IBM gets lots of calls for customer support each and every day.

Why Do People Call IBM Customer Support?

People call IBM customer support for a range of reasons, including:

  • Questions about IBM products and services
  • Placing, changing and canceling orders
  • Requests for technical support
  • Queries about billing and payment issues
  • Assistance with finding a seller of IBM products

Best Practices for Calling IBM Customer Service

There are several things that you can do to help ensure that your call to IBM customer service is handled quickly and professionally:

  • Make sure you are calling the right number. As a large, multinational company, IBM has multiple divisions, each with its own customer support staff. You can use the IBM website to find the correct number for your country and concern.
  • If you are deaf or hard of hearing, IBM does have a number for TTY calls.
  • Have all relevant documentation in front of you when you call. This may include invoices, billing statements, product serial numbers and any communication between you and IBM regarding your current case.
  • Keep pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling IBM Customer Service?

IBM now sells directly to businesses so there isn't a huge amount of data online or in the media about how callers feel about IBM customer service. It does appear that the business customers who call IBM are generally satisfied with the level of support they've received.

What Kind of Issues can IBM Customer Service Representative Resolve?

IBM customer service representatives can address most customer issues, including questions about products and services, account issues, billing questions, and assisting with troubleshooting.

What Can't Be Resolved With a Call to IBM Customer Service?

While an IBM customer service representative may be able to provide troubleshooting and remote technical support, there may be some problems that require a visit from a qualified technician.

Another issue that might be difficult to resolve over the phone is an incompatibility between IBM hardware and software and any computers, peripherals or third-party software packages that your company also uses. While the customer service rep may be able to provide suggestions regarding workarounds, in the end, the incompatibility may be something that is unresolvable.

What Should You Do If You Have an Unsuccessful Call with IBM?

If you get off the phone with an IBM customer service representative and feel as though your questions were not answered or your issues were not resolved, don't fret. You may still have options.

  • First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication. Knowing these might be helpful so that you can bring them up when you call IBM back.
  • Next, call IBM customer service back. Politely explain that this is your second call and that the first call failed to resolve your issues. If you noted any problems with the first call, describe these to the customer service representative to whom you are speaking. This representative may have more training or experience and could be in a better position to address your concerns.
  • If a second call doesn't do the trick, try getting in touch with IBM another way. You can open a support ticket via IBM's online form.
  • Another option is to get in touch with your IBM sales representative or third-party sales rep and ask them to advocate for you. This process may be a bit more complicated and take longer, but it may get you the results that you need.

Customer Number 800-426-4968 - by the Numbers

Numero di telefono da comporre800-426-4968
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call center24 ore, 7 giorni
Il momento migliore per comporre il numero01:15
Naviga nel labirinto del telefono verso un essere umanoDiretto all'uomo
Attesa media
Attesa corrente8
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web
Qualità della comunicazione74%
Qualità dell'aiuto84%
Voti dei clienti666
Ultimo aggiornamento delle informazioniSun Feb 28 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

IBM's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di IBM, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un IBM agente. Questo numero di telefono è il miglior numero di telefono di IBM perché 6,516 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-426-4968 includono Where to buy, Complaint, Technical support, Repairs, Returns e altri problemi relativi al servizio clienti. Invece di provare a chiamare IBM, ti consigliamo di comunicarci quale problema stai riscontrando e quindi eventualmente contattarli via telefono o web. In totale, IBM ha 4 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di IBM, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting IBM - by phone or otherwise

Mentre 800-426-4968 è il miglior numero verde di IBM, ci sono 5 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri IBM clienti, è chiamare il loro 800-426-7378 numero di telefono per il loro Supporto tecnico dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 800-426-7378 per Supporto tecnico. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare IBM, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for IBM.

What is GetHuman's Relationship to IBM?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like IBM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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