Mercari Phone Number

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888-325-2168
Customer service
Current Wait: 22 min (12m avg)
Hours: Mon-Fri 9am-5pm PST; best time to call: 10:45am
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Get to a live person fastest: Chiamare il numero Mercari sopra dovrebbe andare direttamente a un vero essere umano
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Reasons customers like you called recently

It won't let me post anything says wrong postal code
I've been trying to figure out why getting help with a refund request is a ongoing batt...
I ordered a butter dish & I got it & it was broken. I tell the help center & they got t...
I want you to wipe all my data from my deactivated account and my debit card informatio...
I was in the process of uploading items to my page when the uploader quit I guess. I h...
I purchased an item last Friday: it still hasn’t been shipped. *I requested a refund...
I bought a sunburst acoustic fender guitar for *** I haven't received it yet I also buy...
My account doesn’t seem to be running right- and My money in my balance is missing
Hello, I recently sold an item on Mercari and was confused to see UPS was the carrier w...
All I want done is I want my guitar that I ordered and my plasma TV that I ordered that...
I keep getting "unregistered user" when I try to use my biometric and when I try to res...
I can't log in to my account. Changed password because it said wrong password. Tried to...
Hi, I am currently using Buyee application to buy Mercari product . I would like to con...
Want to verify my acct
My buyer says they have a different address. How do I update this? Or is this the buy...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Mercari's Phone-Based Customer Care

Mercari is a Japan-based online marketplace that connects buyers and sellers of goods. Mercari began operating in the United States in 2014 and is particularly well-regarded for its e-commerce mobile app. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service.

Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. Phone-based customer service is only available regarding unauthorized financial transactions that take place via the Mercari platform. Users of Mercari can submit a support request via the platform. Full customer service support, including live chat, might be restored at a later date.

Why Do People Call Mercari Customer Support?

People call Mercari customer support for a range of reasons, including:

  • Technical support
  • Help understanding Mercari policies and operations
  • Assistance with orders placed or fulfilled
  • Billing inquiries
  • Reporting fraud
  • Addressing disputes between buyers and sellers

Best Practices for Contacting Mercari Customer Service

There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively:

  • Before contacting Mercari customer support, collect any documentation or information related to your case. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number.
  • In your communications, completely and carefully explain your circumstances, the facts of your case and what you'd like Mercari to do for you.
  • Respond to requests for more information from Mercari promptly.
  • If you are having a phone conversation with Mercari, have some way of taking notes during the call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Mercari Customer Service?

Customers and merchants seem to be reasonably happy by the level of customer service provided by Mercari. There does not appear to be a pattern of negative reports about the level of service offered. There have been some remarks about Mercari's escalation team needing more empowerment for resolving serious conflicts, but there appears to be a general high level of satisfaction with the service as currently provided.

What Kind of Issues can a Mercari Customer Service Representative Resolve?

Mercari customer service agents can resolve a range of typical issues, including answering questions about the site, its operations and its policies, providing troubleshooting and technical support and assisting with conflicts between merchants and customers. In addition, a Mercari customer service representative can research and help resolve billing issues.

What Can't Be Resolved by Contacting Mercari Customer Service?

A Mercari customer service representative has limited abilities when it comes to addressing the behavior of third-party merchants that use the marketplace. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest.

The same holds true for merchants who are trying to deal with customers who act in bad faith. A Mercari customer service representative may be able to provide guidance, but ultimately can't force a customer to take a specific action or to behave better.

What Should You Do If You Have an Unsuccessful Call with Mercari?

If your communication with Mercari does not end in an acceptable resolution, don't give up. You may still have options.

First, review your communications with Mercari or any notes you took during a call. You may be able to identify areas of confusion or misunderstanding.

Next, contact Mercari again. Request a second review of your case. The next agent you contact may have more experience or better training and may be in a better position to resolve your issue.

If a second communication does not work, try using a different way of getting in touch with Mercari. While that is generally not possible when the company is under restrictions and is offering limited support, it may be possible to do so as business operations return to normal.

Customer Number 888-325-2168 - by the Numbers

Numero di telefono da comporre888-325-2168
Richiamata disponibileNO
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 9: 00-17: 00 PST
Il momento migliore per comporre il numero10:45
Naviga nel labirinto del telefono verso un essere umanoDiretto all'uomo
Attesa media
Attesa corrente22
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web, e-mail, twitter, facebook
Qualità della comunicazione59%
Qualità dell'aiuto64%
Voti dei clienti7,119
Ultimo aggiornamento delle informazioniTue Jun 15 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Mercari, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Mercari agente. Questo numero di telefono è il miglior numero di telefono di Mercari perché 51,558 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 888-325-2168 includono Trouble Receiving a Payment, Missing Order, Refund an Order, Can't Contact Seller, Damaged or Missing Item e altri problemi relativi al servizio clienti. Il call center Mercari in cui chiami ha dipendenti da Tampa, FL / Dominican Republic ed è aperto Mon-Fri 9am-5pm PST in base ai clienti. In totale, Mercari ha 1 numero di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Mercari, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Mercari - by phone or otherwise

Sebbene 888-325-2168 sia il miglior numero verde di Mercari, ci sono 5 modi totali per metterti in contatto con loro. Il modo migliore per parlare con il loro team di assistenza clienti potrebbe essere semplicemente quello di dire a GetHuman del tuo problema e farci provare a trovare il modo migliore per contattarli o trovare aiuto per quel particolare problema. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite Online Help per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Mercari, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Mercari.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Microsoft - Tech Support Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or Microsoft - Tech Support. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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