Samsung Phone Number

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800-726-7864
Customer service
Current Wait: 22 min (22m avg)
Hours: Mon-Fri 7am-9pm, Sat 9am-6pm CST; best time to call: 8:15am
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Reasons customers like you called recently

My cell phone number has changed and I cannot receive my two step verification code on...
I had my phone stolen and I can't access my account cause I don't have that phone and n...
My smart TV the wifi is having issues. We moved in to another apt unit in the same apt...
I think I was hacked and would like to get my contacts and photos off of it
I have a Samsung Galaxy A** *G it is it is my phone I have purchased this phone so and...
Locked screen code haven't been able to use phone
Customer service needs
My phone is not picking up my tv anymore using smart view or smart things
As a retired teacher, do I still qualify for the Education discount?*FYI My wife and I...
Want to install apps but says not enough memory storage
Our icemaker on our new Samsung refrigerator stopped working and made an awful sound fo...
I factory reset my phone * days ago and I haven't been able to get back in to my Google...
I would like to track my order
I have a galaxy S* edge and I am having problems sending and or receiving texts. Someti...
Hi! Id like to sign up for the Samsung care premium over the phone, as I can't sign up...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Samsung's Phone-Based Customer Care

Samsung is a major international conglomerate that is perhaps best known for its consumer electronics and appliances division. Because so many people own Samsung products, it is not surprising that the company receives a lot of customer service calls.

Why Do People Call Samsung Customer Support?

Customers call Samsung for many reasons, including:

  • Questions about products
  • Warranty support
  • Technical support
  • Ordering products
  • Assistance with Samsung Pay mobile payments
  • Facilitating returns and exchanges
  • Scheduling in-home appointments
  • Troubleshooting products

Best Practices for Calling Samsung Customer Service

Here are some tips for ensuring an effective call to Samsung's phone-based customer service:

  • Samsung's consumer electronics and appliances divisions have their own customer service phone numbers. Before calling, check to make sure you are calling the correct division.
  • Samsung provides 24/7 customer service by phone to its mobile device users. Phone-based customer service hours for other divisions (except appliances) are Monday through Friday, 8 to 12 AM, Saturday and Sunday, 9 AM to 11 PM. Customer support for appliances ends at 6 PM daily.
  • Before calling, make sure that you have any necessary documents or information handy. These include warranties, order numbers, or product serial numbers.
  • Make sure you can take notes during your call. Doing so can be helpful if you need to escalate your case or record an authorization code.
  • If you can't wait on hold before talking to a representative, try scheduling a callback at a time that works for you.

How Do People Feel About Their Calls to Samsung Customer Support?

Samsung has made accessible customer support a priority. It provides extended customer service hours, multiple ways to connect with Samsung agents and has established multiple training centers and certification programs for its customer care and technician teams.

While there are occasional stories of poor customer support, such as a failure on the part of a representative to research or follow-through on a complaint, such reports are rare.

What Kind of Issues Can Samsung Customer Support Resolve?

Samsung's customer service is considered by many to be state-of-the-art. While a phone representative can track orders, identify fraudulent use of your account, and arrange for returns and exchanges, Samsung's customer service system also allows technical support personnel to provide remote assistance via your device. This allows the agent to troubleshoot and fix problems while also teaching you more about your Samsung product.

One of the more unique aspects of Samsung's telephone customer service is its Visual Support service, which allows customers to share photos of a device or appliance with the phone representative. This makes diagnostics much easier and often results in a quicker resolution of any problems.

What Can't Be Resolved by Phone With Samsung?

While Samsung's technology allows it to make some repairs or to assist customers in fixing problems with devices and appliances, there are cases in which an item must be repaired by a trained professional. These situations will require the customer to bring or mail the item to a repair center or for a technician to make a housecall.

What Can I Do If I Am Unhappy With My Call to Samsung?

Sometimes, and despite your best efforts, you may find yourself hanging up the phone with Samsung customer service and feeling badly about your call. It may be that the agent you spoke to wasn't knowledgable or responsive, or it may be clear that your complaint or concern was not resolved.

Don't give up. There are still options available to you.

  • If you didn't take notes during your call, take a few minutes to write down what transpired. This information can be useful as you try to explain your situation to another representative, particularly if you have to escalate your case.
  • Call back. Customer service representatives vary in personality, training and experience. The next person you speak to may be able to understand your issue and get it resolved.
  • Try another way of getting in touch. Samsung offers a live chat option that can have advantages over phone communication, as you'll have access to a written record of your conversation. Other options include Samsung's community forums and its social media accounts.
  • Samsung has authorized repair centers around the country. Make an appointment at one of these centers: You may be able to get a technical issue resolved. It is also possible to arrange for a visit from a Samsung technician, who might be able to identify problems or show you how to use your device effectively.

Customer Number 800-726-7864 - by the Numbers

Numero di telefono da comporre800-726-7864
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 7: 00-21: 00, Sab 9: 00-18: 00 CST
Il momento migliore per comporre il numero08:15
Naviga nel labirinto del telefono verso un essere umanoPremere 0 quindi 0. Quindi premere 1 ad ogni richiesta fino a quando non si passa a un rappresentante
Attesa media
Attesa corrente22
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, e-mail, web
Qualità della comunicazione87%
Qualità dell'aiuto66%
Voti dei clienti4,090
Ultimo aggiornamento delle informazioniFri Jul 23 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Samsung's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Samsung, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Samsung agente. Questo numero di telefono è il miglior numero di telefono di Samsung perché 82,302 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-726-7864 includono Repair Request, Track an Order, Device Support, Refund a Charge, Account Access e altri problemi relativi al servizio clienti. Il call center Samsung in cui chiami ha dipendenti da California, South Carolina, Vietnam, India, North Carolina, Canada ed è aperto Mon-Fri 7am-9pm, Sat 9am-6pm CST in base ai clienti. In totale, Samsung ha 4 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Samsung, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Samsung - by phone or otherwise

Sebbene 800-726-7864 sia il miglior numero verde di Samsung, ci sono 7 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Samsung clienti, è chiamare il loro numero di telefono 888-987-4357 per il loro reparto Supporto tecnico. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 888-987-4357 per Supporto tecnico. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Samsung, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Samsung.

What is GetHuman's Relationship to Samsung?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Samsung Contact Info

All Samsung contacts
Samsung Numero di telefonoBEST
Samsung Live Chat
Samsung Supporto via email
Samsung Help desk
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