Thank you for calling ancestry. For questions about ancestry DNA products, and services, press one. For family history or any other products or services, press two."
"If you are calling to purchase a DNA kit, press one. For account information or product support, press two."
"If you are calling to purchase or upgrade, press one. To cancel your subscription, press two. For account information or product support, press three."
"Sorry. I did for questions about ancestry DNA products and services, press one. For family history or any other products or services, press two."
I had a question about Ancestry.com I wanted to get an answer for before purchasing a membership, so I called their customer service line. I wanted to know more about how the online service worked, and if I had to worry about compatibility issues or moving between computers. As a traveler by nature, I'm frequently on the move, so I wasn't sure how this would affect my access to the product.
While this may be an unusual issue, I'm sure there are tons of reasons why people call Ancestry.com. From questions about the family tree results to queries about the DNA testing portion of the website (which is amazing), there are many potential hurdles to navigate before diving into tracing your family genealogy. That's why it surprised me so much that I was able to get to a customer agent in around a minute. I had to navigate through a couple of directories, but both were short and it was quick enough that I was talking to the agent before I had any time to really get stressed about the task.
When I got through, a recorded voice said, "Thank you for calling Ancestry" and then immediately launched into a directory listing instructing me, "For questions about Ancestry DNA products and services, press 1. For family history or any other product or services, press 2." I chose 2 since my question seemed to fall into the other category and was given a new list of options.
This time, the recorded voice stated, "If you're calling to purchase or upgrade your subscription, press 1. To cancel your subscription, press 2. For account information or product support, press 3. I chose the first option since I had some questions about accessibility from other countries and locations.
Immediately after making my selection, a recorded message stated, "Your call may be monitored or recorded for training purposes." Instantly, classical music started playing. However, before I even had time to put the phone on speaker, a representative picked up. It took just one minute to get to an agent, which was pretty impressive.
The only thing that diminished the experience was that the representative had such a thick accent that I couldn't catch their name. I had to listen carefully in order to understand them, but they were able to answer my questions. I just needed them to repeat themselves a few times along the way.
This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's best phone number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Missing Test Results, Setup Service, Account Access, Problem With Ancestry DNA and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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