Gmail Customer FAQ

If you're having trouble signing into your Gmail account, here's a way to recover it: 1. Go to the Google Account recovery page. 2. Enter your email address and then click "Next". 3. Google will ask you questions to confirm it's your account. Try to answer these as accurately as you can. 4. If you successfully manage to answer, instructions will be sent on how to reset your password. Remember that for security reasons, Google can't reveal any information about an account until it's certain you're the account holder. Hence, providing as much information as you can in the process will keep your account safe and increase your chances of successful recovery.

To add other email addresses to an existing group in Gmail, first, go to Google Contacts. In the left-hand menu, click on "Labels" and choose the group you want to add contacts to. After that, click on the "+" sign at the bottom of the page where a search bar will pop up. Here, you can search for the contacts you want to add to the group. Once you've found and chosen the contacts you want to include, click on "Apply" and the chosen contacts will be added to your group.

If you've forgotten your password and can't access your Gmail account, you'll need to reset it through account recovery. To do this, go to the Gmail sign-in page and click on "Forgot password?" You will be guided to enter the last password you remember and, if it doesn't work, Google will send a verification code to the recovery email or phone number associated with your account. Enter this code when prompted, and you will be able to set a new password. For security reasons, Google doesn't give us direct access to your password. It's all done on Google's platform and kept confidential.

To block spam emails in Gmail, first open one of the spam emails. Click on the three dots at the top right of the email to open a drop-down menu. From that menu, select "Block [Sender's Name]". From then on, all the emails from this sender will directly go to your Spam folder. Please note that this won't block all spam emails at once, but only from the chosen sender. Also, it doesn't guarantee that you won't receive spam emails from other senders, but this at least minimizes the volume of incoming spam emails. Alternatively, you can mark the unwanted emails as spam, helping Gmail's filtering system to recognize and handle similar emails in the future.

Gmail accounts can stop working if they're full because you only have 15 GB of free storage between Google Drive, Gmail, and Google Photos. If your Gmail account stopped working, it could be that your storage is full. This can be addressed by deleting heavy emails, especially those with large attachments. When deleting, make sure you also clear your Spam and Trash folders as these occupy storage too. To permanently delete a specific email: 1) Open Gmail, 2) Check the box next to the email you want to permanently delete, 3) Click Delete. Then, to empty the trash: 1) On the left side of the page, click More, 2) Click Trash, 3) At the top, click Empty Trash now. Once the mails are removed, your account should begin working again.