A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for West Elm below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this West Elm phone number to document the phone system.
Here is how our research team describes the way the West Elm phone system greets you: Please let us know why you are calling.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Below are some clips we've found from West Elm's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling West Elm.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with West Elm
Tuesday, February 27, 2024 6:10 PM
What are the hours and when should I call?
West Elm operates the call center for this 888-922-4119 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 136 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with West Elm at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this West Elm phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like West Elm staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call West Elm is Sunday.The most busy day to call is Thursday, which averages 211% more phone calls by comparison.Again, this is based on a sample of 136 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
Click the link above to get answers to just about any West Elm customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to West Elm, and their purpose. Are any of these similar to the reason you are trying to call?
Reopen case for defects: "I was wondering if you could reopen the case so I could upload the photos."
- From a call lasting 35m 5s , Feb 1, 2025 11:30 PM
Delivery refund and defects: "I was consolidating my delivery so I could have one of the shipping charges refunded for one of them."
- From a call lasting 10m 56s , Jan 24, 2025 9:03 PM
Confirm new order shipping: "So I wanted to call back and make sure that, you know, they're, like, attached together in your system and delivered together."
- From a call lasting 8m 54s , Jan 16, 2025 5:28 PM
Consolidate shipping for order: "I was wondering if I could place that order and then consolidate the shipping and processing charge and have them delivered together."
- From a call lasting 17m 17s , Jan 16, 2025 4:18 PM
Damaged lampshade received: "This is the third lampshade that has been dented for me."
- From a call lasting 21m 43s , Jun 28, 2024 3:36 PM
Status of coffee table order: "I ordered a mini coffee table weeks ago, never received it or any notification, wanting to reorder but worried about getting two."
- From a call lasting 16m , May 22, 2024 3:32 PM
Issue with undelivered order: "Last year, I ordered a sofa from you for over two thousand dollars, it was never shipped, and the refund was never received."
- From a call lasting 27m 57s , Mar 19, 2024 7:30 PM
Information about why customers call West Elm is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and West Elm will reply our your email.
Use the link to connect with customer service through Twitter
West Elm, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- West Elm customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is West Elm's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a West Elm agent. This phone number is West Elm's best phone number because 7,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-922-4119 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call West Elm first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or twitter. In total, West Elm has 1 phone number. It's not always clear what is the best way to talk to West Elm representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for West Elm. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like West Elm. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.