A:Must choose an option 1-7.Our free phone can also navigate phone menus to get a live human at WestJet for you.
Q:
Does WestJet offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 11 minutes and 51 seconds.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for WestJet below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this WestJet phone number to document the phone system.
Here is how our research team describes the way the WestJet phone system greets you: Flight status, press 1. Existing reservations, flight general inquiries, or to talk to an agent, press 2. Book a new flight, press 3. All WestJet package bookings, press 4. If you are a travel agent, press 5. To reach the accessible travel team, press 6. To check the balance of your gift card, press 7.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-7.
Below are some clips we've found from WestJet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling WestJet. For English, press one.
Your call will be recorded for business analysis and quality assurance.
Please choose one of the following options.
To check the status of a flight, press one. For general travel inquiries, changes to your flight reservation, or the WestJet rewards program, press two."
Excerpt from a call with WestJet
Tuesday, January 16, 2024 9:52 PM
They may ask you to enter information with the dial pad
"Thanks for calling WestJet. For English, press one.
For
Your call will be recorded for business analysis and quality assurance.
To help us serve you better, have your WestJet We're currently experiencing high call volumes with longer than expected wait times.
We sincerely apologize for the inconvenience.
Thank you for your patience.
If your flight is departing within the next three days, press one.
Please only To help us serve you better, please enter your nine digit West Jet rewards ID now followed by the number sign."
Excerpt from a call with WestJet
Thursday, August 1, 2024 11:41 PM
What are the hours and when should I call?
WestJet operates the call center for this 888-937-8538 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,244 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with WestJet at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WestJet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WestJet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call WestJet is Saturday.The most busy day to call is Monday, which averages 86% more phone calls by comparison.Again, this is based on a sample of 1,244 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday, which is 1082% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call WestJet is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that WestJet staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call WestJet
If you have time to do a bit of reading before you call WestJet, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any WestJet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call WestJet is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- WestJet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is WestJet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WestJet agent. This phone number is WestJet's best phone number because 8,640 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-937-8538 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call WestJet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, WestJet has 1 phone number. It's not always clear what is the best way to talk to WestJet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for WestJet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WestJet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.