I purchased a one plus * pro yesterday in store that was an open box. It was marked as...

GetHuman7860109's problema del servizio clienti con Best Buy da ottobre 2022

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The issue in GetHuman7860109's own words
I purchased a one plus * pro yesterday in store that was an open box. It was marked as being in excellent condition and I went home and used the one plus switch to transfer my phone information. The process worked well and after about * hours was complete. This morning after the phone set up was finally complete I discovered the SIM card tray missing from the phone. **I called the store and they told me I needed to come in to exchange my phone, they don't have any of these in open box but they have new ones. On my lunch break I went back to the store and they did not have any of these in open box as they said, but tried to fit different generation trays unsuccessfully. The manager I spoke to was dismissive. She did not apologize once for their error of selling me a phone marked as excellent condition, but was missing an integral part to function, and actually not usable. **She told me that she did not see any possible solutions and that I have to get a refund, and buy a new phone. After telling me this she just walked away. She did not check to see if any other locations have a open box one plus * pro to exchange my phone with. I am very upset with the service she provided and being treated as if it was my fault for buying the phone with incomplete parts. **It would be understandable if it was a manufacturing error, or if I broke the phone, but this store inspected the phone and made the error. I've wasted a lot of my time buying and setting up this phone, calling and having to go back in only to be dismissed without any real accountability or solutions.

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Best Buy

Problema del servizio clienti
Reported by GetHuman7860109
ott 5º, 2022 - 2 mesi fa
Not resolved
Visto da 3 clienti finora
Problema simile a 650 altri
0 clienti che seguono questo

Timeline

GetHuman7860109 ha iniziato a lavorare su questo problema
ott 5º 6:24pm