Best Buy Phone Number

Calling Best Buy customer service faster by GetHuman

888-237-8289
Customer service
Current Wait: 25 min (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

I paid for two $*** gift cards. They got used but not by me. What can i do?
My Samsung Galaxy s** screen is broken please call me i been waiting on the phone lin...
I bought a screen protector for my phone and now they want to charge me shipping and ha...
I have a ** $ credit would like to purchase sku*******
Unable to Reach local store. On hold for * hours.
Have bad tv just bought looking at * models want to know which one is best
Best Buy cancelled and order that I purchased during the sale. I purchased an iPad mini...
Keep getting HMDI message this is a*new Samsung TV. It was purchased in March ****.
Do you take old TV's for free for recycling. Can't get any help from phone call too ma...
Want to know I I purchased something with a gift card and needed to return it so I get...
I ordered a refrigerator online and it said it would be delivered on Monday the **th. I...
Am **, forgot laptop logon password. Can this be resolved if I bring laptop to nearest...
At **, my memory isn't what it used to be -- forgot my Dell laptop computer's logon pas...
I want to purchase a large screen tv**The issue is I want a center base on it, not the...
I have to change delivery from today. An unexpected problem came up. I need to speak t...
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Our Editor's Notes on Best Buy's Phone-Based Customer Care

Best Buy is a major retailer of consumer electronics with stores in the United States, Canada and Mexico. It is considered to be the largest consumer electronics retailer in the United States, so it isn't surprising that it receives a lot of customer support calls.

Why Do People Call Best Buy Customer Support?

People call Best Buy customer support for many different reasons, including:

  • Ordering products and services
  • Checking on the status of an online order, or an in-store order that needs to be delivered or installed
  • Requesting technical support with a product or the Best Buy website
  • Questions about product returns and exchanges
  • Questions about billing issues
  • Coordinating home or business service calls
  • Inquiries about the "My Best Buy" customer loyalty program

Best Practices for Calling Best Buy Customer Service

There are several things that you can do to make your call to Best Buy more successful:

  • Make sure you are calling the correct number for your inquiry. You can find these numbers on the Best Buy website.
  • Be ready to answer questions and provide information about your inquiry when you call Best Buy customer support. Have any relevant documentation handy, including account numbers, invoices, order numbers, credit card statements or correspondence from Best Buy regarding your case.
  • If you are calling for technical support, have your device in front of you so that you can work with the customer service representative on troubleshooting.
  • You may need to take notes during your call, so have pen and paper handy.

How do Consumers Feel About Calling Best Buy Customer Service?

Best Buy has worked hard in recent years to improve its customer service experience. Many people are satisfied with the level of service that they have received over the phone.

However, there are still areas in which some customers are dissatisfied. One issue that often affects retailers is that of servicing items that are manufactured by third-party suppliers. Best Buy may be limited as to what it can do when an item is under manufacturer warranty but is no longer returnable to Best Buy.

Media Case

A recent case that appeared in the media demonstrates one of the shortcomings of Best Buy's customer service. In this case, a woman purchased a large appliance that was defective. She had purchased a protection plan through Best Buy's Geek Squad subsidiary, but could not get Best Buy to honor her request for service and replacement. Instead, Best Buy wanted her to work through the manufacturer, which had proven to be less than helpful. It took a third-party to intervene on the customer's behalf before the appliance was replaced.

What Kind of Issues can Best Buy Customer Service Representative Resolve?

A Best Buy customer service representative can resolve many issues over the phone, including questions about orders, facilitating returns and exchanges, troubleshooting, technical support and researching billing questions.

What Can't Be Resolved With a Call to Best Buy Customer Service?

Best Buy phone-based customer service agentsVied some technical support, but some products need hands-on attention from a technician or repair specialist. In such cases, the representative can direct a customer to repair services, but cannot handle the repair him or herself over the phone.

In the same vein, Best Buy can't always mediate in situations when an item purchased from Best Buy is under manufacturer's warranty and the manufacturer is unresponsive.

While a phone agent can approve and initiate a customer return or exchange, it is up to the consumer to physically mail or return the product.

What Should You Do If You Have an Unsuccessful Call with Best Buy?

Sometimes, calls to Best Buy don't go well. It may be that the customer service agent didn't understand your concern or that he or she appeared to be unable to provide you with a resolution. If this happens to you, don't fret: There are other things you can do to get your issue corrected.

  • First, call back. Some customer service representatives may be new on the job or poorly trained. The next person you speak to may well be in a better position to answer your questions and get your customer experience back on track.
  • If calling doesn't seem to work, try Best Buy's live chat option. This method of contacting Best Buy offers the advantage of providing you with a transcript of your communications, something that can be useful if you have to escalate your case.
  • A third option is to visit the customer service desk at your local Best Buy store. A manager or supervisor may be able to resolve your issue or contact someone within the company who can address your problem.

Customer Number 888-237-8289 - by the Numbers

Numero di telefono da comporre888-237-8289
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call center24 ore, 7 giorni
Il momento migliore per comporre il numero08:15
Naviga nel labirinto del telefono verso un essere umanoContinua a premere 0
Attesa media
Attesa corrente25
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, facebook, email, web, twitter, chat
Qualità della comunicazione84%
Qualità dell'aiuto77%
Voti dei clienti7,551
Ultimo aggiornamento delle informazioniSat Oct 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Best Buy's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Best Buy, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Best Buy agente. Questo numero di telefono è il miglior numero di telefono di Best Buy perché 47,472 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 888-237-8289 includono Missing Item, Dispute a Charge, Return an Order, Geek Squad Support, Make a Purchase e altri problemi relativi al servizio clienti. Il call center Best Buy in cui chiami ha dipendenti da Kentucky, Minnesota, Texas, California ed è aperto 24 hours, 7 days in base ai clienti. In totale, Best Buy ha 3 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Best Buy, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Best Buy - by phone or otherwise

Mentre 888-237-8289 è il miglior numero verde di Best Buy, ci sono 8 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Best Buy clienti, è chiamare il loro 612-291-1000 numero di telefono per il loro Uffici aziendali dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via facebook.com/bestbuy per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Best Buy, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Best Buy.

What is GetHuman's Relationship to Best Buy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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