AT&T U-Verse Phone Number

Calling AT&T U-Verse customer service faster by GetHuman

800-288-2020
Customer service
Current Wait: 7 min (7m avg)
Hours: Mon-Fri 8am-7pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Rispondi alla domanda relativa allo stato da cui stai chiamando, quindi 2, quindi pronuncia "Non ne ho uno", quindi "Nessuno di quelli", quindi "U-Verse", quindi più di uno ", quindi" No ", quindi" Home ". CLIENTI ESISTENTI Chiama dal telefono presente nell'account. Premi 2, 1, quindi pronuncia" Rappresentante "

Reasons customers like you called recently

Slow internet connection *Done all the online “fixes”
received new receiver today not connecting to internet. on hold for over an hour to be...
New uverse receiver not connecting to internet. Uverse NOT DIRECT TV
Need to reset receiver after disconnecting all cables
The service is not available far to often for unknown reasons except for unknown corpo...
dvr says..the recording list is unavailable. can't get my recordings
I have been having a problem with my telephone in house since August, ****. I have had...
Like to talk about my bill thank you
Constant interruptions in tv programs. Frequent call to att. Multiple visits by technic...
Cancellation of service.
Need to discuss current service and contract as well as Bill.
I want ATT&T to replace my U-VERSE modem with one that will support G*
I want ATT&T to replace my U-verse modem with one that will support G*
I have an issue with my bill. I'm on the access att .I wasnt supposed to get charged in...
Red X and want boot up no signal *My moms TV works my internet works
See more recent reasons for calling

Help me with my issue

How to call AT&T U-Verse

Our Editor's Notes on AT&T U-Verse's Phone-Based Customer Care

AT&T U-Verse is a streaming television service offered by AT&T. While the U-Verse brand used to include landline and Internet broadband service, AT&T has restructured and the U-Verse name now only refers to the TV product.

AT&T is the largest telecommunications provider in the world, which means that it gets a huge number of customer service calls each day. Below are some tips for getting the most out of this service.

Why do People Call AT&T U-Verse Customer Support?

People call U-Verse customer service for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Billing questions and issues
  • Scheduling technician visits for installation or repairs
  • Arranging for the return or repair of equipment
  • Questions about using the TV service

When is AT&T Customer Service Available by Phone?

U-Verse technical support is available by phone 24 hours per day, seven days per week.

Billing and account issues can be discussed with a U-Verse customer service representative Mondays through Fridays from 8 am to 7 pm local time, and on Saturdays from 8 am to 5 pm local time.

New service can be arranged by phone Mondays through Fridays from 8 am through 10 pm, and on Saturdays and Sundays, 8 am through 5 pm Eastern Time. Disability resources are available via TTY or voice-based support Mondays through Fridays, 10 am through 10 pm Eastern time and Saturdays, 11 am through 7:45 pm Eastern time. Please note that there are different toll-free numbers for technical support, new service requests, disability voice service, TTY, and billing and account questions.

Tips for Calling AT&T Customer Service

When calling, be sure to have your account number handy so that your representative has no issue pulling up your information. Also, if you are calling about technical issues, try to make sure that you are in front of your TV, with your remote control handy, so that your representative can walk you through necessary diagnostic tests.

How do Consumers Feel About Calling AT&T U-Verse Customer Service?

Many customers have mixed feelings about their AT&T U-Verse customer service calls. Some report long wait times and others note that U-Verse representatives are not always able to help resolve issues.

Another concern is internal communication between different representatives as well as communication between the company and its phone staff. Consumers report situations in which a representative offers a solution that is never implemented, as well as conflicting information from representatives.

What Kinds of Issues Can AT&T U-Verse Call Centers Help With?

AT&T U-Verse call center representatives can help with most customer issues, including product and service sales, arranging repair and installation appointments, answering questions about service and adding or subtracting new services, such as an optional movie or sports channel.

Phone-based customer service can often run remote diagnostics on equipment, but can't repair malfunctions. The best that a representative can do is provide information on shipping or bringing equipment to a repair center.

What Can I do if my Call to AT&T U-Verse Customer Service is Unsuccessful?

Sometimes, and despite your best efforts to communicate calmly and effectively, calls to customer service representatives fail to resolve your issues. While this can be incredibly frustrating, it's also important to not give up.

Here are some ideas for what you might do if an AT&T U-Verse customer service representative fails to address your concerns:

Take a few minutes to write down or type out what happened on the call. Note the time and date of the call and if you got the representative's name, include that in your report. This information can be useful when you contact AT&T U-Verse again.

While you are writing, spell out what your concern is and how you would like to see it resolved. Having this information in front of you can help keep you on track in your discussions with AT&T U-Verse.

Call back: The quality of phone-based customer service can vary depending on the person you speak to. Training, experience and personality all affect the quality of a customer service interaction. By calling back, you'll likely reach a different customer service rep who may be able to help.

Use live chat: If you prefer text-based communication, contact AT&T U-Verse customer care via the live chat service on its website. The advantage to this approach is that you'll have a written transcript of your conversation and proof of the representative's promises. This can be useful if you have to escalate matters later on.

Post your concern in AT&T U-Verse forums: Like many companies, AT&T hosts a customer forum on its website. This is another way to connect with customer service.

Reach out over social media: AT&T U-Verse has social media profiles on several platforms. This is a third way to engage in a text-based exchange that might resolve your issue.

Visit an AT&T retail store: In some cases, a face-to-face conversation with a store associate may be the best way to resolve an issue.

Customer Number 800-288-2020 - by the Numbers

Numero di telefono da comporre800-288-2020
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 8: 00-19: 00 EST
Il momento migliore per comporre il numero08:15
Naviga nel labirinto del telefono verso un essere umanoRispondi alla domanda relativa allo stato da cui stai chiamando, quindi 2, quindi pronuncia "Non ne ho uno", quindi "Nessuno di quelli", quindi "U-Verse", quindi più di uno ", quindi" No ", quindi" Home ". CLIENTI ESISTENTI Chiama dal telefono presente nell'account. Premi 2, 1, quindi pronuncia" Rappresentante "
Attesa media
Attesa corrente7
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, e-mail, facebook, web
Qualità della comunicazione61%
Qualità dell'aiuto86%
Voti dei clienti7,098
Ultimo aggiornamento delle informazioniSun Oct 18 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T U-Verse's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di AT&T U-Verse, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un AT&T U-Verse agente. Questo numero di telefono è il miglior numero di telefono di AT&T U-Verse perché 83,304 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-288-2020 includono Cancel or Change Account, Dispute a Charge, Account Access, Device Support, Service Outage e altri problemi relativi al servizio clienti. Il call center AT&T U-Verse in cui chiami ha dipendenti da California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas ed è aperto Mon-Fri 8am-7pm EST in base ai clienti. In totale, AT&T U-Verse ha 8 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di AT&T U-Verse, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting AT&T U-Verse - by phone or otherwise

Mentre 800-288-2020 è il miglior numero verde di AT&T U-Verse, ci sono 13 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri AT&T U-Verse clienti, è chiamare il loro 800-756-0134 numero di telefono per il loro nuovi clienti dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 800-756-0134 per nuovi clienti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare AT&T U-Verse, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for AT&T U-Verse.

What is GetHuman's Relationship to AT&T U-Verse?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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