DirecTV Phone Number

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Customer service
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  • Calls DirecTV's Customer Service department
  • The average hold time is 14m
  • The current wait is approximately 38m
  • Hours are Mon-Sun 8am-12am EST
  • The best time to call is 3:15pm
  • Problemi frequenti per questo call center: contestazione di un addebito, annullamento dell'account, supporto tecnico, interruzione del servizio e richiesta di pagamento.
  • Reach a live DirecTV agent: Premere 0 # ogni volta che richiede il proprio numero, quindi pronunciare "Assistenza clienti", quindi premere 6, quindi 2 e poi 0. CLIENTI ESISTENTI Immettere il numero, premere 1 e pronunciare "Rappresentante".
  • What you hear when you call: In poche parole, dimmi come posso aiutarti?

Le note dell'editore sull'assistenza clienti telefonica di DirecTV

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I want to cancel my service.
I believe someone has opened a account using my identity. I received a email that I hav...
I did not want tv I want internet and someone is coming tomorrow to hook tv up no I wan...
Billing for Larry Gwost. *** railroad ave Sauk Centre MN.
Trying to get cc captions on tv. I’ve tried several times but won’t work
To pay my bill of $***.**
had directv to come out and set dish and run the line into the house, was told by the n...
I need my account number so I can order AMC on demand
The power company put up a new pole because the old one was falling. The AT & T wires a...
I need to cancel my direct tv. I have moved to an apartment. My apartment only has cox...
I want to turn off auto pay, but I can't find a way to do it online.
DirecTV Phone NumberDirecTV Phone NumberDirecTV Phone NumberDirecTV Phone NumberDirecTV...
My remote quit working over ** yrs old. Need a new one. Also forgot my login
How to call DirecTV

DirecTV Customer Phone Number 800-531-5000 - Stats

Numero di telefono da comporre800-531-5000
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Dom 8: 00-12: 00 EST
Il momento migliore per comporre il numero03:15
Attesa media14 minuti
Attesa corrente38 minuti
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Canali di comunicazionetelefono, chat, facebook, twitter, web, e-mail
Qualità della comunicazione55%
Qualità dell'aiuto62%
Voti dei clienti46,863
Ultimo aggiornamento delle informazioniTue Dec 05 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di DirecTV, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un DirecTV agente. Questo numero di telefono è il miglior numero di telefono di DirecTV perché 226,548 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-531-5000 includono Dispute a Charge, Cancel Account, Technical Support, Service Outage, Payment Inquiry e altri problemi relativi al servizio clienti. Il call center DirecTV in cui chiami ha dipendenti da Colorado, Idaho, Montana, Texas, Oklahoma, Philippines ed è aperto Mon-Sun 8am-12am EST in base ai clienti. In totale, DirecTV ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di DirecTV, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Esistono altri modi per entrare in contatto con DirecTV, tra cui chat dal vivo ed e-mail, il loro sito web/help desk e il loro account Twitter e tramite Facebook/Messenger. Visita la nostra pagina del Servizio clienti DirecTV per ulteriori informazioni.
DirecTV Customer ServiceDirecTV Call-back Service

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