Comcast Phone Number

Calling Comcast customer service faster by GetHuman

800-266-2278
Customer service
866-203-0432
New customers
Current Wait: 29 min (29m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am
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Reasons customers like you called recently

Statement says bill is paid but another notice says it not
Calling about an adjustment to be made on my phone bill
I want to setup internet at our house with Xfinity for cable internet options. We would
From You, i recently move my service and was convinced to change to comcast cell i orde...
Curious if Comcast service is available at a specific address
I have been unilaterally given notice the the charges for my sports package would be in...
need to speak with someone regarding internet
* Payments of $***.** was taken out of my checking account I need this PUT BACK IN MY...
Cant connect nee gateeay
My whole subdivision is having issues with internet dropping all the time. This has on...
cable box on second floor not working
Need help with a new modem.
getting xfinity code w*o a request
i have service scheduled ******** for the tv. they will call prior to that.. they are c...
My comcast cable box is blinking and now my tv won’t work. What can i do?
See more recent reasons for calling

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How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

Numero di telefono da comporre800-266-2278
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Sab, 7: 00-21: 00
Il momento migliore per comporre il numero8:30
Naviga nel labirinto del telefono verso un essere umanoPremere 0 # ogni volta che richiede un numero di telefono, quindi attendere. Per i clienti esistenti devi SEMPRE inserire gli ultimi 4 del tuo numero sociale che appartiene al titolare dell'account, quindi premi 1, quindi 2.
Attesa media
Attesa corrente29
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, twitter, web
Qualità della comunicazione55%
Qualità dell'aiuto54%
Voti dei clienti20,164
Ultimo aggiornamento delle informazioniSun Oct 18 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Comcast, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Comcast agente. Questo numero di telefono è il miglior numero di telefono di Comcast perché 331,158 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-266-2278 includono Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service e altri problemi relativi al servizio clienti. Il call center Comcast in cui chiami ha dipendenti da South Carolina, Pennsylvania, Colorado, New Hampshire ed è aperto Mon-Sat, 7 AM to 9 PM in base ai clienti. In totale, Comcast ha 11 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Comcast, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Comcast - by phone or otherwise

Mentre 800-266-2278 è il miglior numero verde di Comcast, ci sono 15 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Comcast clienti, è chiamare il loro 866-203-0432 numero di telefono per il loro nuovi clienti dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 866-203-0432 per nuovi clienti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Comcast, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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