Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.
People call Citibank customer support for a range of reasons, including:
Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.
When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.
Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.
A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.
As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:
It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.
There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.
There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.
If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.
First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.
Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.
Next, try the following:
Questo è il miglior numero di telefono di Citibank, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Citibank agente. Questo numero di telefono è il miglior numero di telefono di Citibank perché 93,786 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-374-9700 includono Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment e altri problemi relativi al servizio clienti. Il call center Citibank in cui chiami ha dipendenti da Texas, Missouri, Virginia, Kentucky ed è aperto 24 hours, 7 days in base ai clienti. In totale, Citibank ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Citibank, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.
Mentre 800-374-9700 è il miglior numero verde di Citibank, ci sono 10 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Citibank clienti, è chiamare il loro 800-274-6660 numero di telefono per il loro Intercettazione di una frode dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via Online Help per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Citibank, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Citibank.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.