Bank of America Phone Number

Calling Bank of America customer service faster by GetHuman

800-432-1000
Customer service
Current Wait: 42 min (24m avg)
Hours: Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST; best time to call: 7:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Premere 0 #, quindi 0 #, quindi 0, quindi 0 quindi 1, quindi 0 #

Reasons customers like you called recently

When I log in BOA,an authorization code was reqired.I opened account(account number is...
I am checking online banking I have deposited a $*** from atm the check ***** and I can...
When I log in BOA,an authorization code was required.I opened account in your bank man...
Fraudulent charge card information stolen I just want to be refunded this thief did thi...
Fraudulent charge by stolen card for best western
I lost my card ordered a new one waited two weeks business days it didn't show up so I...
A fraudulent charge from Best western I just need a refund I am devastated cause it hap...
I have some charges on my account that I need to dispute. They were fraudulently charged.
I asked for a new card twice because it was sent to a wrong address the first time. And...
I want to know why I am being charged a monthly maintenance fee and how to avoid this fee.
I need to report some fraudulent charges to my account. I've been trying to call to spe...
I’ve been trying to contact bofa fraud department since oct *.Its been impossible to ta...
Need a close to Home Equity Loan
I have an issue with my online banking I forgot my password and the Face ID doesn’t work
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Bank of America's Phone-Based Customer Care

Bank of America is an investment bank and financial services provider that operates internationally. It is the second-largest bank in the United States, which means that it gets a lot of calls to its customer service department every day.

Why Do People Call Bank of America Customer Support?

People call Bank of America for a range of reasons, including:

  • Opening new accounts
  • Updating or closing accounts
  • Help with credit cards
  • Loan servicing issues and questions
  • Reporting identity theft and fraud
  • Online banking technical support
  • Setting up appointments with bankers
  • Investment account management and questions

Best Practices for Calling Bank of America Customer Service

Bank of America has multiple divisions, each with its own customer service department. The Bank of America website provides details on specific numbers for each division. TTY and TDD calling are available for those who are deaf or hard of hearing. In some cases, there may even be a dedicated line for Spanish speakers.

Be sure to check the hours of availability for the customer service department that you call. Some automated services are available 24/7, but live help from a human being is restricted to specific hours of the day.

Before calling, make sure you have your account number or numbers handy, as well as any correspondence from Bank of America. It's also a good idea to have the ability to take notes during your call: Keep pen and paper handy or have some way to take notes on your mobile device or computer.

How Do People Feel About Their Calls to Bank of America Customer Support?

Because Bank of America has so many customers, it is not surprising that there are mixed reports about the efficacy of its customer service representatives. While some customers are happy with the service they've received, others have had different experiences.

Many areas of dissatisfaction tend to revolve around issues of identity theft and fraud. These experiences are understandably very distressing to victims, and many seem to feel that Bank of Representative agents are unresponsive and often lack the authority to expedite investigations, redeposit funds taken out of accounts or replaced compromised credit or debit cards.

What Kind of Issues Can Bank of America Customer Support Resolve?

Bank of America customer service representatives can handle a range of issues over the phone, including questions about banking services, inquiries about charges and transactions, and to check on loans and other financial products. Calling Bank of America if you suspect fraud or identity theft is often the fastest and most effective way of regaining control of your credit cards or accounts.

What Can't Be Resolved by Phone With Bank of America?

Some banking processes and services require you to either sign physical documents or to meet with a banker. In these cases, the best that a phone representative can do for you is to let you know the location of the nearest branch to your home or office and assist in scheduling an appointment.

In cases of lost, stolen or compromised credit and debit cards, customers are generally required to wait for a replacement to come in the mail. In some instances, it may be possible to pick up a temporary-use ATM card at a local bank branch.

What Can I Do If I Am Unhappy With My Call to Bank of America?

Customer service phone calls don't always go the way we want them to. If your call to Bank of America customer support did not resolve your concerns or answer your questions, you still have options.

  1. Call back. Not all customer service agents are the same. The next person you speak to may have more training or experience and will be able to resolve your case or get you a correct answer to your question.
  2. Get in touch via a different method. Bank of America operates Twitter and Facebook accounts and social media representatives are available to answer your private messages.
  3. Schedule a face-to-face appointment. There will be situations in which it is best to have a face-to-face meeting with a banker. You can schedule a meeting at a local branch online.
  4. If your situation is still not resolved. you can file a complaint online with Bank of America's feedback form. This is not an option for people who have urgent issues, but it does ensure that your complaint will go to a Bank of America division that specializes in customer feedback.
  5. As a final option, take up your concern with the Consumer Financial Protection Board's Ombudsman office. The CFPB is a federal agency that protects the interests of consumers. While this is not an option for a quick resolution, it is one way of ensuring that your concerns are seen and addressed.

Customer Number 800-432-1000 - by the Numbers

Numero di telefono da comporre800-432-1000
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 7: 00-22: 00, Sab-Dom 8: 00-17: 00 EST
Il momento migliore per comporre il numero07:15
Naviga nel labirinto del telefono verso un essere umanoPremere 0 #, quindi 0 #, quindi 0, quindi 0 quindi 1, quindi 0 #
Attesa media
Attesa corrente42
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, web, twitter
Qualità della comunicazione79%
Qualità dell'aiuto36%
Voti dei clienti54,390
Ultimo aggiornamento delle informazioniFri Oct 23 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Bank of America, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Bank of America agente. Questo numero di telefono è il miglior numero di telefono di Bank of America perché 420,030 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-432-1000 includono Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment e altri problemi relativi al servizio clienti. Il call center Bank of America in cui chiami ha dipendenti da Massachusetts, Arizona, Florida ed è aperto Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST in base ai clienti. In totale, Bank of America ha 16 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Bank of America, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Bank of America - by phone or otherwise

Mentre 800-432-1000 è il miglior numero verde di Bank of America, ci sono 20 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Bank of America clienti, è chiamare il loro 800-781-5393 numero di telefono per il loro Banca online dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 800-781-5393 per Banca online. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Bank of America, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Bank of America.

What is GetHuman's Relationship to Bank of America?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Bank of America. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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