Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 24 min (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Emissione della cartaContestazione di un addebitoAccesso all'accountOttieni assistenza bancariaSegnala una frodeA different issue
Get to a live person fastest: Premere 0, quindi 0 # quando viene richiesto il numero dell'account.

Reasons customers like you called recently

I had a chase card years ago with $**** limit and then closed the account. I have a la...
un'ora fa
Credit charge dispute
3 ore fa
Fee should not have been charged
4 ore fa
acct *********** David K. Perry*I sent by mail ,*-**-**, a deposit for *$ ****.**. The...
4 ore fa
I want to cancel my card
7 ore fa
Unknown charges to account
2 giorni fa
Debit card. Have there been transactions in last two hours.
2 giorni fa
Can’t find my debit card. Have their been transactions in last two hours
2 giorni fa
My unlock got locked and I verified my idieinty to a customer service and she said I wa...
2 giorni fa
Want to cancel my Chase Prime credit card. Lost it today. Last number of account is...
2 giorni fa
I lost my debit card and need a new one.
2 giorni fa
With the current Pandemic, I want to not be charged the overdraft fee. I do not have th...
2 giorni fa
Hi I have business accounts with *year ago I'm looking PPP loan for take care of busine...
2 giorni fa
My chase checking account is been compromised and I haven't received a refund for the dispute
3 giorni fa
My card is being blocked for security or fraud and I need the hold*block removed as soo...
3 giorni fa
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

Numero di telefono da comporre
800-935-9935
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamando
Assistenza clienti
Orari del call center
24 ore, 7 giorni
Il momento migliore per comporre il numero
9:05
Naviga nel labirinto del telefono verso un essere umano
Premere 0, quindi 0 # quando viene richiesto il numero dell'account.
Attesa media
Attesa corrente
24
Rango (tra i numeri di telefono)
1
Rango (complessivo)
1
Metodi alternativi
telefono, web
Qualità della comunicazione
77%
Qualità dell'aiuto
80%
Voti dei clienti
3,972
Ultimo aggiornamento delle informazioni
Fri May 29 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Chase, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Chase agente. Questo numero di telefono è il miglior numero di telefono di Chase perché 95,778 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-935-9935 includono Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud e altri problemi relativi al servizio clienti. Il call center Chase in cui chiami ha dipendenti da Philippines, India ed è aperto 24 hours, 7 days in base ai clienti. In totale, Chase ha 5 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Chase, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Chase - by phone or otherwise

Mentre 800-935-9935 è il miglior numero verde di Chase, ci sono 6 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Chase clienti, è chiamare il loro 877-242-7372 numero di telefono per il loro Servizi bancari per smarthpone dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via Online Help per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Chase, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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