Sears Phone Number

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800-479-5899
Customer service
Current Wait: 21 min (11m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
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Reasons customers like you called recently

I first want to find out about the maintenance fee because I didn’t get it in the mail...
Hi! I've already paid for the Kenmore range fix $***.** on ******. *Here is the recor...
My water was shut off and my Kenmore Elite Top loading washer won't finish it's cycle...
I received only half of my oder but when chatting the rep said that all of it was delivered.
On ** November ****, I had a technician repair my Kenmore refrigerator ice maker. Afte...
I need to TALK to someone! I have my parts, my appointment is scheduled. I do not want...
I’m trying to pick up a brand new washing machine from my local sears store and the man...
Need to speak with a real person about a marketplace return
My kenmore dryer was serviced and repaired on **********. I made my payment onsite with...
I paid $***.** for a service that was not approved. I declined it they told me that I w...
Hello I have tried ** times to make a repair inquiry for my fridge it’s * years old and...
Why can't I talk to a human? I took a day off from work for a repair appt., just to hav...
I need to cancel my water filter that comes every * months in the mail. I am moving fr...
Hello,*I purchased a washer and gas dryer for my parents home at *** Crestview Dr. Sant...
Took * *** months yo get my refrigerator fixed kept changing appointment dates worse...
See more recent reasons for calling

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Our Editor's Notes on Sears's Phone-Based Customer Care

Sears is a major department store in the United States. As one of the oldest department stores in the world, it isn't surprising that it receives many customer service calls each and every day.

Why Do People Call Sears Customer Support?

People call Sears customer support for many different reasons, including:

  • Placing orders
  • Asking about products and services
  • Technical support and troubleshooting
  • Order changes and cancelations
  • Help with a Sears credit card
  • Scheduling technician visits
  • Returns, exchanges and warranty claims

Best Practices for Calling Sears Customer Service

There are several things that you can do to make your call to Sears more successful:

  • Ensure that you are calling the right number. Like many large companies, Sears has multiple divisions, each with its own customer service number.
  • Before calling, assemble relevant documentation, which might include order confirmations, tracking numbers, billing statements, make/model numbers, screenshots, warranties or previous correspondence between you and sears regarding your issues.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These can be useful if you need to escalate your case.

How do Consumers Feel About Calling Sears Customer Service?

Sears has long been experiencing financial difficulties and has been in bankruptcy proceedings. As a result, many customers are unhappy with the level of customer service available from the company. There are many complaints that customer service representatives are unable to to resolve basic issues, such as refunds and returns, and that customers are having difficulty getting repairs and other standard services for their appliances.

Complicating factors is that many Sears stores are closing down and many of Sears private brands have been sold off to other companies, creating confusion for consumers. Still, there are reports of customers being satisfied with the phone-based customer service that they have receives.

What Kind of Issues can a Sears Customer Service Representative Resolve?

Sears customer service representatives can help to resolve many common issues, such as answering questions about products, making changes to or canceling orders, troubleshooting and technical support, scheduling technician and installation visits, and authorizing returns and exchanges.

What Can't Be Resolved With a Call to Sears

If you are purchasing items from Sears.com, keep in mind that the Sears website is now a marketplace for third-party sellers. While Sears does sell some products from its website, there are whole categories of products that are sold and shipped by other companies. If you have purchased a product through a third-party market seller on Sears.com, keep in mind that Sears customer service agents may have limited ability to resolve problems with these outside sellers.

Many Sears stores have been closing and are running liquidation sales. These sales are usually final and you will not be able to get a refund or exchange on products purchased during these sales.

If you purchase an appliance through Sears and need installation or repairs, customer service representatives can arrange for an appointment, but these appointments will be through third-party contractors. While Sears can sometimes negotiate or moderate issues between customers and contractors, these negotiations are not always successful. Keep this in mind when ordering an appliance through Sears.

In situations where you order a product that is incompatible with other products in your home, a Sears representative may be able to suggest workarounds, but ultimately you are responsible for the issue. If the workaround isn't effective, you may have to return the Sears product or update the other items in your home.

What Should You Do If You Have an Unsuccessful Call with Sears?

If you get off the phone with Sears and feel as though your call didn't go well, don't fret. You may still have options for resolving your situation or getting your questions answered.

First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication that derailed the call.

Next, call Sears back. Explain politely that this is your second call about this matter and describe what happened with the first call. Then, state your desired resolution. This new representative may have more experience or training than the first agent you spoke to and may be better able to understand your concerns.

If a second call doesn't work, try a different method of getting in touch. Sears does offer a live chat option on its website, which provides you with a written transcript of your conversation. Another option is to reach out over social media: Sears does have a staff of social media specialists who may be able to resolve your situation.

A third option is to visit a Sears store and talk to the customer service staff there. This may not work with products bought online because they might have been sold by a third-party merchant, but if it is a Sears product, store employees may be able to help.

Customer Number 800-479-5899 - by the Numbers

Numero di telefono da comporre800-479-5899
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 8: 00-20: 00 EST
Il momento migliore per comporre il numero08:15
Naviga nel labirinto del telefono verso un essere umanoScegli l'opzione 6 quando richiesto
Attesa media
Attesa corrente21
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, e-mail, facebook, web, twitter
Qualità della comunicazione66%
Qualità dell'aiuto71%
Voti dei clienti3,732
Ultimo aggiornamento delle informazioniTue Jan 24 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Sears, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Sears agente. Questo numero di telefono è il miglior numero di telefono di Sears perché 70,770 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-479-5899 includono Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, Device Support e altri problemi relativi al servizio clienti. Il call center Sears in cui chiami ha dipendenti da Arizona, Washington ed è aperto Mon-Fri 8am-8pm EST in base ai clienti. In totale, Sears ha 8 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Sears, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Sears - by phone or otherwise

Sebbene 800-479-5899 sia il miglior numero verde di Sears, ci sono 12 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Sears clienti, è chiamare il loro numero di telefono 800-549-4505 per il loro reparto sconti. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 800-549-4505 per sconti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Sears, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Sears.

What is GetHuman's Relationship to Sears?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Sears Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Sears contacts
Sears Numero di telefonoBEST
Sears Supporto via email
Sears Help desk
Sears su Twitter
Sears su FB / Messenger
General customer information

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