Sony Phone Number

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800-430-4433
Customer service
Current Wait: 23 min (15m avg)
Hours: Mon-Fri 9am-8pm EST; best time to call: 9:10am
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Reasons customers like you called recently

I have my account * step verification enabled and I don't have the phone number anymore...
I got charged for a subscription, I didn’t choose. I need my refund back.
Ps* wont turn on. Sass is on a safe mode reconstruction, I don't truly understand what...
Recently moved an disconnected everything an don't know how to put my sony sound bar ba...
I have a Sony Bluetooth speaker mhc-v**
The issue is the power source plug in side of the console and I need it repaired and do...
Not able to purchase anything on ps store says error occurred can’t add funds to my wal...
I was banned because you guys gave me a refund for a purchase that I made on accident...
I bought a gift card to play online and I can't read the numbers and I want to know wha...
I need help removing the second verification on my PlayStation account because I don't...
I can't log into my psn
I recently started my ps* I’ve had it in storage for about * years and I re connected...
Why was my son's playstation suspended I'm confused..
My system is not connecting to the internet
My tv goes to stand by automatically when I power it on
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sony's Phone-Based Customer Care

Sony is a major manufacturer of professional and consumer electronics. With customers around the world, Sony's customer service centers receive a high volume of calls every day.

Why Do People Call Sony Customer Support?

People call Sony customer support for a range of reasons, including:

  • Technical support
  • Questions about products
  • Questions about warrantees
  • Troubleshooting advice
  • Help with setting up and operating products

Best Practices for Calling Sony Customer Service

Before calling Sony, check to make sure that you are using the correct number. The customer support page on Sony's website provides you with guidance in finding the correct department to call. Double-check the hours of operation to avoid frustration.

Have your product, your invoice and any other relevant information, such as a warranty, in front of you. It's also a good idea to have pen and paper handy so that you can take notes during your call.

Be prepared to give the representative who answers your call details about your product or products, including serial and model numbers.

How Do People Feel About Their Calls to Sony Customer Support?

Sony is a very large company, so it is not surprising that one can find a range of opinions about Sony's customer service online. While some people are very happy with the phone-based customer service they have received, others have made complaints.

Some of the more significant complaints have focused on the training that Sony representatives have received and their inability to fully understand the nature of some issues, such as the limits of warranty coverage

Notable Media Reports

In one case, a man contacted a noted consumer advocate for help in dealing with Sony over the way an extended warranty had been worded and was now being interpreted by Sony.

In this case, Sony eventually agreed that the warranty had been badly worded and offered to refund the cost of the warranty. However, this would not the necessary repairs to the device for which the warrantee had been purchased. Eventually, and after third-party intervention, Sony agreed to compensate the purchaser appropriately.

What Kind of Issues Can Sony Customer Support Resolve?

Sony customer support can resolve many issues by phone, including researching warranty information, troubleshooting products, and clarifying operational issues and proper usage of a product.

What Can't Be Resolved by Phone With Sony?

Some technical support and repair problems will require working with a technician or an expert who can teach you how to use your Sony product. In such cases, you'll need to schedule a face-to-face appointment.

If you have to return or exchange a product, you'll have to do that on your own, usually by bringing your item to a retailer or shipping it to a Sony distribution or repair center. Your other option might be to ship the item via the post office or through a delivery service.

What Can I Do If I Am Unhappy With My Call to Sony?

If you get off the phone with Sony and feel as though you didn't get much accomplished, don't fret. There are still options for resolving your issue or issues.

The first thing to do is to review the notes that you took during your call. If you weren't able to take notes while speaking to a Sony representative, take a few minutes to jot down or type out what happened. This information can be useful when explaining your situation to other Sony employees.

Next, call Sony back. Keep in mind that not all customer service representatives are created equal. Some have more experience or training and may be able to resolve your situation or provide guidance for doing so.

Another option is to use a different method of getting in touch. Sony offers a live chat option from 8 am to midnight Eastern time. You can also send an email from Sony's website, though responses can take as long as 48 hours. A third option is contacting Sony through its social media platforms. Finally, Sony does offer a customer forum where you can ask questions of other Sony product users.

One advantage of these other methods is that you'll have a record of your conversation, something that can be useful when escalating your case. The record can also serve as documentation if you have to work with a third party, such as a bank or credit card company, to resolve your issue.

Customer Number 800-430-4433 - by the Numbers

Numero di telefono da comporre800-430-4433
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 9: 00-20: 00 EST
Il momento migliore per comporre il numero09:10
Naviga nel labirinto del telefono verso un essere umanoPremere 5, quindi 0, quindi 0
Attesa media
Attesa corrente23
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web
Qualità della comunicazione78%
Qualità dell'aiuto71%
Voti dei clienti3,445
Ultimo aggiornamento delle informazioniFri Sep 24 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Sony, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Sony agente. Questo numero di telefono è il miglior numero di telefono di Sony perché 43,722 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-430-4433 includono Password Reset, Device Support, Banned Account, Warranty Claim/Repairs, Technical Support e altri problemi relativi al servizio clienti. Il call center Sony in cui chiami ha dipendenti da India, Philippines ed è aperto Mon-Fri 9am-8pm EST in base ai clienti. In totale, Sony ha 5 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Sony, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Sony - by phone or otherwise

Sebbene 800-430-4433 sia il miglior numero verde di Sony, ci sono 6 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Sony clienti, è chiamare il loro numero di telefono 877-865-7669 per il loro reparto Supporto tecnico. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 877-865-7669 per Supporto tecnico. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Sony, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Sony.

What is GetHuman's Relationship to Sony?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Sony Contact Info

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