Sony Phone Number

Calling Sony customer service faster by GetHuman

800-430-4433
Customer service
Current Wait: 15 min (15m avg)
Hours: Mon-Fri 9am-8pm EST; best time to call: 9:10am
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Reasons customers like you called recently

PlayStation is stolen
Just call me so we can talk
Forgot my password and security question says its not the correct answer need help rese...
My str-dh*** receiver does not have sound delivery on several tv cable stations. Someti...
Our ps* and a random email came up and we can not change it and all of our apps have a...
I need to figure out how to stereo pair two sony xb***g speakers
need to talk to someone about my new Sony STR DH*** receiver that turns off and on when...
i like * know if u can get headset * ps* from sony
They won't let me sign into PlayStation Network
Want to know if I can get Amazon Prime Video on my Sony Bravia. And how to do toublesho...
I have a Sony ** inch Bravia television that has audio issues it is not even ** days ol...
I want talk tgo a Sony Tech
El play station * se apag* ya no prende para nada y tiene solo * meses q lo compramos...
Se apago ya no quiere prender para nada
I want to know where I can purchase a SONY CCTV camera Model * ***IR** to replace the...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sony's Phone-Based Customer Care

Sony is a major manufacturer of professional and consumer electronics. With customers around the world, Sony's customer service centers receive a high volume of calls every day.

Why Do People Call Sony Customer Support?

People call Sony customer support for a range of reasons, including:

  • Technical support
  • Questions about products
  • Questions about warrantees
  • Troubleshooting advice
  • Help with setting up and operating products

Best Practices for Calling Sony Customer Service

Before calling Sony, check to make sure that you are using the correct number. The customer support page on Sony's website provides you with guidance in finding the correct department to call. Double-check the hours of operation to avoid frustration.

Have your product, your invoice and any other relevant information, such as a warranty, in front of you. It's also a good idea to have pen and paper handy so that you can take notes during your call.

Be prepared to give the representative who answers your call details about your product or products, including serial and model numbers.

How Do People Feel About Their Calls to Sony Customer Support?

Sony is a very large company, so it is not surprising that one can find a range of opinions about Sony's customer service online. While some people are very happy with the phone-based customer service they have received, others have made complaints.

Some of the more significant complaints have focused on the training that Sony representatives have received and their inability to fully understand the nature of some issues, such as the limits of warranty coverage

Notable Media Reports

In one case, a man contacted a noted consumer advocate for help in dealing with Sony over the way an extended warranty had been worded and was now being interpreted by Sony.

In this case, Sony eventually agreed that the warranty had been badly worded and offered to refund the cost of the warranty. However, this would not the necessary repairs to the device for which the warrantee had been purchased. Eventually, and after third-party intervention, Sony agreed to compensate the purchaser appropriately.

What Kind of Issues Can Sony Customer Support Resolve?

Sony customer support can resolve many issues by phone, including researching warranty information, troubleshooting products, and clarifying operational issues and proper usage of a product.

What Can't Be Resolved by Phone With Sony?

Some technical support and repair problems will require working with a technician or an expert who can teach you how to use your Sony product. In such cases, you'll need to schedule a face-to-face appointment.

If you have to return or exchange a product, you'll have to do that on your own, usually by bringing your item to a retailer or shipping it to a Sony distribution or repair center. Your other option might be to ship the item via the post office or through a delivery service.

What Can I Do If I Am Unhappy With My Call to Sony?

If you get off the phone with Sony and feel as though you didn't get much accomplished, don't fret. There are still options for resolving your issue or issues.

The first thing to do is to review the notes that you took during your call. If you weren't able to take notes while speaking to a Sony representative, take a few minutes to jot down or type out what happened. This information can be useful when explaining your situation to other Sony employees.

Next, call Sony back. Keep in mind that not all customer service representatives are created equal. Some have more experience or training and may be able to resolve your situation or provide guidance for doing so.

Another option is to use a different method of getting in touch. Sony offers a live chat option from 8 am to midnight Eastern time. You can also send an email from Sony's website, though responses can take as long as 48 hours. A third option is contacting Sony through its social media platforms. Finally, Sony does offer a customer forum where you can ask questions of other Sony product users.

One advantage of these other methods is that you'll have a record of your conversation, something that can be useful when escalating your case. The record can also serve as documentation if you have to work with a third party, such as a bank or credit card company, to resolve your issue.

Customer Number 800-430-4433 - by the Numbers

Numero di telefono da comporre800-430-4433
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 9: 00-20: 00 EST
Il momento migliore per comporre il numero09:10
Naviga nel labirinto del telefono verso un essere umanoPremere 5, quindi 0, quindi 0
Attesa media
Attesa corrente15
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web
Qualità della comunicazione78%
Qualità dell'aiuto71%
Voti dei clienti3,445
Ultimo aggiornamento delle informazioniFri Oct 23 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Sony, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Sony agente. Questo numero di telefono è il miglior numero di telefono di Sony perché 43,722 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-430-4433 includono Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs e altri problemi relativi al servizio clienti. Il call center Sony in cui chiami ha dipendenti da India, Philippines ed è aperto Mon-Fri 9am-8pm EST in base ai clienti. In totale, Sony ha 5 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Sony, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Sony - by phone or otherwise

Mentre 800-430-4433 è il miglior numero verde di Sony, ci sono 6 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Sony clienti, è chiamare il loro 877-865-7669 numero di telefono per il loro Supporto tecnico dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 877-865-7669 per Supporto tecnico. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Sony, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Sony.

What is GetHuman's Relationship to Sony?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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