Tracfone Phone Number

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800-378-9575
Customer service
Current Wait: 24 min (9m avg)
Hours: Mon-Sat 8am-10pm EST; best time to call: 8:20am
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Get to a live person fastest: Premere 1 per l'inglese, quindi premere 1 per Tracfone e quindi premere 4 nel menu successivo per assistenza per i clienti nuovi ed esistenti.
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Reasons customers like you called recently

Got a new phone, Galaxy s**, had a galaxy s* with a tracfone account. Put the Sim card...
Data not working, just paid **.**.*Still no data!
I am my uncle's Personal representative. I want to transfer his phone number to my Veri...
I would like to add minutes to my phone
I need to transfer my daughters phone to a different carrier. How do I release the number?
Charging port damage. I have to hold the charger a certain way and if it moves any it s...
Need help to place a refill card on old trac phkbe
i want to add a prepaid card
I have a prepaid phone with your net work that I need the I MEI released*unlocked so I...
Nothing has worked since I’ve switched to apple from android and it used to work on my...
I re-activated my trac phone and it gave me a new number. I need to change this number...
I cannot receive messages on my Tracfone. They continually saying "dowloading" but ne...
Can I change my phones service area?
I’m trying to buy airtime from a website called recharge and I purchased it but it’s sa...
I'm trying to add data and can't get anywhere. I've always just went into my account. I...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Tracfone's Phone-Based Customer Care

TracFone is a prepaid budget mobile phone service provider. As one of the most well-known prepaid phone companies in the country, it is not surprising that TracFone gets a lot of requests for customer service each and every day.

Why Do People Call TracFone Customer Support?

People call TracFone for a range of reasons, including:

  • Starting, changing or canceling service
  • Purchasing or upgrading a mobile device or accessories
  • Troubleshooting and technical support
  • Billing inquiries
  • Changing personal information on account
  • Reporting hacking or identity theft
  • Reporting a lost or stolen phone

Best Practices for Calling TracFone Customer Service

There are several ways to help ensure that your call to TracFone customer service is handled quickly and professionally:

  • Call during business hours. TracFone phone-based customer service is available seven days a week from 8 AM to 11:45 PM Eastern time.
  • Before calling, make sure you have relevant documentation in front of you. This might include service contracts, order confirmations, screenshots, billing statements and any correspondence between you and TracFone regarding your account or your issue.
  • If you are calling for help with your device or service, have your device handy so that you can troubleshoot along with the customer service representative. If possible, if you are calling about your phone, have another phone handy so that you can work with the phone that is malfunctioning while also speaking with a customer service representative.
  • Have some way of taking notes during your call. Call notes can be helpful if you have to speak to more than one person or need to escalate your case.

How do Consumers Feel About Calling TracFone Customer Service?

Consumer feedback on the level of support offered by TracFone is mixed. Some complain of long wait times and customer service representatives that seem to stick to a script rather than providing real help. However, other consumers are reasonably happy with the level of customer support they have received.

What Kind of Issues can a TracFone Customer Service Representative Resolve?

TracFone customer service representatives can resolve many consumer issues, including help with starting, upgrading, downgrading or canceling service, switching numbers, changing customer information, troubleshooting, researching billing issues, and providing technical support.

What Can't Be Resolved With a Call to TracFone Customer Service?

TracFone customer service may not be able to resolve problems with equipment beyond simple troubleshooting. You may have to work with the representative to arrange to have the phone repaired or returned to the manufacturer for placement. If you are using your own phone or device, not one provided by TracFone, and it is incompatible with the TracFone system, the representative may be able to suggest a workaround but is unlikely to be able to completely resolve the issue. You will have to work directly with the manufacturer or obtain a new device to ensure full compatibility.

What Should You Do If You Have an Unsuccessful Call with TracFone?

If you get off the phone with TracFone customer service and feel as though your questions were not answered or your call was not handled properly, don't give up. There are still options available to you.

  • First, review your call notes. You may be able to identify an area of misunderstanding or miscommunication that contributed to the derailment of your first call.
  • Second, call back. You may have the good fortune of connecting with an agent with more experience or training and who is better able to understand your concerns and provide you with an appropriate resolution. When you call, politely explained this is your second communication about your issue and describe what went wrong with the first call. You may also want to describe your preferred resolution so the agent and yourself are working together toward a common goal.
  • If a second call does not work, try getting in touch another way. TracFone offers live chat as an alternative to calling. In addition, you could also send a letter to the executive resolutions team via snail mail. While this is a slow way to get a response, it may be the most effective as many companies take letters sent by postal mail seriously. Another option is to go to the store where you purchased your TracFone plan and speak to a manager there. The manager may be willing to advocate on your behalf or may be willing to handle the situation him or herself as a goodwill gesture.

Customer Number 800-378-9575 - by the Numbers

Numero di telefono da comporre800-378-9575
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Sab 8: 00-22: 00 EST
Il momento migliore per comporre il numero08:20
Naviga nel labirinto del telefono verso un essere umanoPremere 1 per l'inglese, quindi premere 1 per Tracfone e quindi premere 4 nel menu successivo per assistenza per i clienti nuovi ed esistenti.
Attesa media
Attesa corrente24
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, web, facebook, twitter
Qualità della comunicazione64%
Qualità dell'aiuto57%
Voti dei clienti2,763
Ultimo aggiornamento delle informazioniSun Oct 24 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Tracfone's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Tracfone, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Tracfone agente. Questo numero di telefono è il miglior numero di telefono di Tracfone perché 95,316 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-378-9575 includono Recover Account, Add Minutes, Transfer Phone Number, Lost or Stolen Phone, Device Support e altri problemi relativi al servizio clienti. Il call center Tracfone in cui chiami ha dipendenti da Florida ed è aperto Mon-Sat 8am-10pm EST in base ai clienti. In totale, Tracfone ha 6 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Tracfone, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Tracfone - by phone or otherwise

Sebbene 800-378-9575 sia il miglior numero verde di Tracfone, ci sono 11 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Tracfone clienti, è chiamare il loro numero di telefono 800-876-5753 per il loro reparto Uffici aziendali. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite Live Chat per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Tracfone, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Tracfone.

What is GetHuman's Relationship to Tracfone?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Tracfone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Tracfone Contact Info

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