Tracfone Phone Number
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Current Wait: 23 min (7m avg)
Hours: Mon-Sat 8am-10pm EST; best time to call: 8:20am
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Reasons customers like you called recently
It's like the screen touch doesn't always connect it vibrated it self of end of my side...
I received a letter from tracfone recently saying my current tracfone will no longer wo...
I just want to know if any of the flip phones and service will work in zip code zone...
Phone cracked and not charging
I need an update on a replacement phone, has it been shipped? This is al goering and th...
I got tracfone *** *** **** over a year ago. My name is Anne McFadden. I get phone c...
Want to speak with customer servicd, a live person,please
My dad gave me his old phone but it's through you guys TracFone. I have qlink and I wan...
My Orbix flip phone will not accept my password. And I know I typed it in correctly. I...
I'm trying to activate my minutes card can you help
I received a new sim card to upgrade my service. the person that walked me thru set up...
when I turn on my Tracfone the screen reads "no network connection " How can I...
Change my number to a new phoneSee more recent reasons for calling
Help me with my issue
Our Editor's Notes on Tracfone's Phone-Based Customer Care
TracFone is a prepaid budget mobile phone service provider. As one of the most well-known prepaid phone companies in the country, it is not surprising that TracFone gets a lot of requests for customer service each and every day.
Why Do People Call TracFone Customer Support?
People call TracFone for a range of reasons, including:
- Starting, changing or canceling service
- Purchasing or upgrading a mobile device or accessories
- Troubleshooting and technical support
- Billing inquiries
- Changing personal information on account
- Reporting hacking or identity theft
- Reporting a lost or stolen phone
Best Practices for Calling TracFone Customer Service
There are several ways to help ensure that your call to TracFone customer service is handled quickly and professionally:
- Call during business hours. TracFone phone-based customer service is available seven days a week from 8 AM to 11:45 PM Eastern time.
- Before calling, make sure you have relevant documentation in front of you. This might include service contracts, order confirmations, screenshots, billing statements and any correspondence between you and TracFone regarding your account or your issue.
- If you are calling for help with your device or service, have your device handy so that you can troubleshoot along with the customer service representative. If possible, if you are calling about your phone, have another phone handy so that you can work with the phone that is malfunctioning while also speaking with a customer service representative.
- Have some way of taking notes during your call. Call notes can be helpful if you have to speak to more than one person or need to escalate your case.
How do Consumers Feel About Calling TracFone Customer Service?
Consumer feedback on the level of support offered by TracFone is mixed. Some complain of long wait times and customer service representatives that seem to stick to a script rather than providing real help. However, other consumers are reasonably happy with the level of customer support they have received.
What Kind of Issues can a TracFone Customer Service Representative Resolve?
TracFone customer service representatives can resolve many consumer issues, including help with starting, upgrading, downgrading or canceling service, switching numbers, changing customer information, troubleshooting, researching billing issues, and providing technical support.
What Can't Be Resolved With a Call to TracFone Customer Service?
TracFone customer service may not be able to resolve problems with equipment beyond simple troubleshooting. You may have to work with the representative to arrange to have the phone repaired or returned to the manufacturer for placement. If you are using your own phone or device, not one provided by TracFone, and it is incompatible with the TracFone system, the representative may be able to suggest a workaround but is unlikely to be able to completely resolve the issue. You will have to work directly with the manufacturer or obtain a new device to ensure full compatibility.
What Should You Do If You Have an Unsuccessful Call with TracFone?
If you get off the phone with TracFone customer service and feel as though your questions were not answered or your call was not handled properly, don't give up. There are still options available to you.
- First, review your call notes. You may be able to identify an area of misunderstanding or miscommunication that contributed to the derailment of your first call.
- Second, call back. You may have the good fortune of connecting with an agent with more experience or training and who is better able to understand your concerns and provide you with an appropriate resolution. When you call, politely explained this is your second communication about your issue and describe what went wrong with the first call. You may also want to describe your preferred resolution so the agent and yourself are working together toward a common goal.
- If a second call does not work, try getting in touch another way. TracFone offers live chat as an alternative to calling. In addition, you could also send a letter to the executive resolutions team via snail mail. While this is a slow way to get a response, it may be the most effective as many companies take letters sent by postal mail seriously. Another option is to go to the store where you purchased your TracFone plan and speak to a manager there. The manager may be willing to advocate on your behalf or may be willing to handle the situation him or herself as a goodwill gesture.
Customer Number 800-378-9575 - by the Numbers
Numero di telefono da comporre800-378-9575
Chiamata ricevuta da una persona realeSÌ
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Sab 8: 00-22: 00 EST
Il momento migliore per comporre il numero08:20
Naviga nel labirinto del telefono verso un essere umanoPremere 1 per l'inglese, quindi premere 1 per Tracfone e quindi premere 4 nel menu successivo per assistenza per i clienti nuovi ed esistenti.
Rango (tra i numeri di telefono)1
Metodi alternativitelefono, chat, web, facebook, twitter
Qualità della comunicazione66%
Voti dei clienti2,761
Ultimo aggiornamento delle informazioniThu Nov 24 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Tracfone's Best Toll-Free/800 Customer Phone Number
Questo è il miglior numero di telefono di Tracfone, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Tracfone agente. Questo numero di telefono è il miglior numero di telefono di Tracfone perché 95,316 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-378-9575 includono Recover Account, Add Minutes, Transfer Phone Number, Lost or Stolen Phone, Device Support e altri problemi relativi al servizio clienti. Il call center Tracfone in cui chiami ha dipendenti da Florida ed è aperto Mon-Sat 8am-10pm EST in base ai clienti. In totale, Tracfone ha 6 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Tracfone, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.
Contacting Tracfone - by phone or otherwise
Sebbene 800-378-9575 sia il miglior numero verde di Tracfone, ci sono 11 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Tracfone clienti, è chiamare il loro numero di telefono 800-876-5753 per il loro reparto Uffici aziendali. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite Live Chat per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Tracfone, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Tracfone.
What is GetHuman's Relationship to Tracfone?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Tracfone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.