Ubiquiti Networks is a technology company that sells data equipment including routers and cameras. As a well-respected and established company, it is not surprising that Ubiquiti Networks gets many requests for customer service each and every day.
It should be noted that Ubiquiti Networks does not provide phone-based customer service. If you need to contact Ubiquiti Networks, you'll need to visit its website and follow the instructions for getting in contact through its "Contact Us" page.
Why Do People Contact Ubiquiti Networks Customer Support?
People call Ubiquiti Networks customer support for a range of reasons, including:
Placing a product order
Changing or canceling an order
Finding an authorized distributor
Questions about available products
Best Practices for Contacting Ubiquiti Networks Customer Service
There are several things that you can do to help ensure that your communications with Ubiquiti Networks customer service is handled quickly and professionally:
Make sure you are directing your customer service request appropriately. You can visit the customer support page or the "Contact Us" page on the company's website for direction. If you use the wrong communication method, or fail to direct your issue to the correct department, you may experience delays.
Assemble and scan necessary documentation before sending your request. Documentation may include order numbers, product make and model numbers, order confirmation emails, billing statements and previous correspondence between you and the company regarding your concern.
State your concerns clearly and succinctly in your customer service requests. If you are not using live chat but are opting for an email form or direct email, reference any attachments by document name so that the agent knows what he or she should be looking at.
Take note of when you send your request. Mark it on your calendar so you'll know when it is appropriate to follow-up if you don't hear back in a timely manner.
How do Consumers Feel About Contacting Ubiquiti Networks Customer Service?
Many customers are unhappy about the fact that Ubiquiti Networks does not provide phone-based customer service. These customers would prefer to speak one-on-one with a customer service representative. Still, consumers realize that Ubiquiti does offer a real-time option in the form of live chat. In addition, there is no evidence online that there is a pattern of poor performance by customer service representatives. This indicates that consumers are generally satisfied with the level of support provided.
What Kind of Issues can a Ubiquiti Networks Customer Service Representative Resolve?
Customer service representatives can resolve many issues, including providing troubleshooting and technical support, referring consumers to authorized dealers, making changes in online orders, facilitating returns or exchanges and processing warranty claims. Agents can also research billing issues.
What Can't Easily Be Resolved by Ubiquiti Networks Customer Service?
In some cases, problems with equipment or its software will require more extensive diagnostics than what a remote customer service agent can provide. In such cases, an agent may be able to refer you to an authorized repair center or direct you to mail the product back to the company, but obviously cannot perform the diagnostics or repair him or herself.
If you have purchased a product through an authorized distributor, keep in mind that the distributor is a third-party business and Ubiquiti Networks has limited control over how that company operates. You may be able to file a complaint, but ultimately you will have to resolve the issue on your own.
If your product is incompatible with software or hardware that you already have, your customer service representative may be able to suggest a workaround, but can't be held responsible for incompatibilities with a third-party product. You may have to use a different product or software, or you can contact the manufacturer of the troublesome product to see if that company has any advice.
What Should You Do If You Have an Unsuccessful Communication with Ubiquiti Networks?
If you get a response me Ubiquiti Networks customer support and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.
First, review the correspondence that you received. You may be able to identify an area of misunderstanding or miscommunication that needs to be addressed.
Secondly, right back and explain that you are unhappy with the response you have received and explain why. If you feel that details were missed in the first communication, state them clearly and provide additional documentation if possible.
Ubiquiti Networks also provides a community forum that may be helpful. Experienced users as well as staff are in this forum and may be able to provide you with assistance. If you purchased your product through a third-party dealer, consider getting in touch with that dealer. The company may be willing to intervene on your behalf or even correct the situation themselves as a goodwill gesture.
Questo è il miglior numero di telefono di Ubiquiti Networks, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Ubiquiti Networks agente. Questo numero di telefono è il miglior numero di telefono di Ubiquiti Networks perché 8,850 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 408-942-3085 includono Where to buy, Complaint, Technical support, Repairs, Returns e altri problemi relativi al servizio clienti. Invece di provare a chiamare Ubiquiti Networks, ti consigliamo di comunicarci quale problema stai riscontrando e quindi eventualmente contattarli via telefono, e-mail o web. In totale, Ubiquiti Networks ha 1 numero di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Ubiquiti Networks, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.
Mentre 408-942-3085 è il miglior numero verde di Ubiquiti Networks, ci sono 3 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Ubiquiti Networks clienti, è informare GetHuman del problema sopra riportato e farci trovare qualcuno che ti aiuti. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via email@example.com per Technical Support. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Ubiquiti Networks, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Ubiquiti Networks.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ubiquiti Networks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Metro PCS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Metro PCS or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.