How do I contact Native Instruments customer service?
A:Native Instruments does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Native Instruments starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does Native Instruments offer 24 hour customer service?
A:Not by phone.But you can contact Native Instruments 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Native Instruments Customer Service
There are other ways to contact Native Instruments customer service besides the phone. Below we list them by medium, from most to least popular.
As a last, sometimes only, resort- Native Instruments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Native Instruments?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Native Instruments, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Native Instruments offers a wide range of professional music production software and hardware for both beginners and advanced musicians. Their product lineup includes software instruments like KONTAKT, a versatile sampler with a massive library of sounds, and MASSIVE, a popular virtual synthesizer. They also provide DJ software such as TRAKTOR, which offers comprehensive mixing, remixing, and effects capabilities. Additionally, Native Instruments produces a variety of hardware controllers like MASCHINE, which combines the power of software with a tactile interface for intuitive beat production. Their portfolio extends to audio interfaces, MIDI keyboards, and DJ controllers, designed to seamlessly integrate with their software offerings. With a focus on innovation and quality, Native Instruments caters to the needs of music producers, DJs, and performers, enabling them to express their creativity and elevate their music production skills.
The return policy for Native Instruments products allows customers to request a refund within 14 days of the purchase date. To be eligible for a return, the product must be unactivated and in its original condition. The refund can only be processed if the software remains unregistered and the hardware is returned with all original accessories and packaging. Native Instruments also offers a satisfaction guarantee, providing an additional 30-day return period for registered products. However, this offer is only applicable to the first purchase made from their online shop. To initiate a return, customers need to contact Native Instruments' support team with the order details. Refunds are typically processed within 2 to 3 weeks, depending on the payment method used during the purchase.
The system requirements for using Native Instruments products vary depending on the specific product. For most software, a computer with at least a dual-core CPU, 4 GB of RAM, and a solid-state drive is recommended. Operating system compatibility ranges from Windows 10 (64-bit) or macOS 10.14 (Mojave) and above. Some products, such as virtual instruments or certain hardware controllers, may require additional system specifications or specific hardware connections. Audio interfaces might have additional connectivity requirements such as USB, Thunderbolt, or FireWire ports. It is highly recommended to check the individual product's system requirements listed on the Native Instruments website or packaging before purchase to ensure compatibility with your computer setup.
Click the link above to get answers to just about any Native Instruments customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Native Instruments's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Native Instruments agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Native Instruments anyways and help you with your issue. Over the last 18 months, 330 customers like you have come in search of a phone number for Native Instruments and helped us confirm they don't have one. Common reasons that people try to call Native Instruments customer support department include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Native Instruments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Native Instruments doesn't have any phone numbers. It's not always clear what is the best way to talk to Native Instruments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Native Instruments Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Native Instruments, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Native Instruments customers like yourself.
GetHuman does not provide call center services or customer support operations for Native Instruments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Native Instruments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.