UPS Customer Service Issues

My essential medical supplies were not delivered by the driver, even though I signed the package release authorization. I spoke with a representative who said they would escalate the issue and someone would call me back within an hour, but I haven't received a call yet. I urgently need help getting the package redelivered before Monday due to the critical medication issue.

I recently received a tracking number from an eBay seller for my package, which UPS claims has been delivered, but I have not received it. The tracking number provided is 1Z49AA09YN[redacted]. I am unsure if the seller actually sent the package to my address at [redacted] Claretta Dr. Las Vegas, NV, [redacted], as the weight mentioned on the tracking information is 6.4oz, but my package should have been cookware weighing around 21lbs. I am concerned that the tracking number could be fraudulent. If it was not meant for my address, I would appreciate knowing so I can contact the seller to resolve the issue. Thank you for any assistance you can provide.

I need help accessing my ups.com account. Even though I am entering the correct username and password from my password book, it says they are invalid. I have tried to reset my password using my usual email address ([redacted]) but have not received any emails from UPS, even after checking my junk folder. When attempting to create a new account with the same username, it says it is already in use. A seller scheduled a pick-up with an on-call tag today, and I need to find out the pickup time as I have an appointment scheduled.

My package is being held at a UPS delivery center/access point instead of the UPS store where I usually pick up my deliveries. The hold location has been changed without my consent. Unfortunately, the [redacted] number only directs me to the website where I can alter my delivery location for a fee. When I call the warehouse number, I am redirected back to the [redacted] number, which is not helpful. I am unable to speak with a representative to address this problem, and my package will be returned to the center in 5 days. Assistance is greatly appreciated!

I listed an item on eBay that was sold on June 25th. Regrettably, the package went missing in transit in Willow Grove, PA. The buyer mistakenly filed a claim, making it impossible for me to file one. Several months ago, I contacted UPS, but they redirected me back to eBay for assistance. Today, I reached out to eBay twice, and they informed me that only UPS can resolve the issue. Item description: Valve Index Full VR Headset Kit in Black Item Value: $[redacted] Tracking Number: 1Z14V49E[redacted]

I asked for the package to be shipped next Monday, but I was notified that it was delivered today. However, I know for certain that it wasn't because no one is home, and the package is too large for the mailbox. I will be back home tomorrow evening and I am concerned about the status of the package. Could you please check on this through your back office? The tracking number is 1Z[redacted][redacted]. Thank you, Milija S.

I submitted a change of address for my package delivery three days ago. I paid $46.00 to have it shipped to a UPS facility instead of my home address. I verified the status on the UPS My Choice website, which still shows the request as pending. My package is scheduled to arrive on 12/23. How can I guarantee it will be delivered to the new location I specified?

I am disappointed with the recent handling of my package by UPS. The delivery was not only late but the package arrived damaged. Dealing with their customer service has been frustrating as they keep avoiding their responsibilities by citing technicalities like insurance coverage. Contacting a human representative seems impossible as I am constantly redirected to automated systems. I am willing to discuss this matter with a responsible individual who can engage in a constructive conversation. The lack of accountability and poor service from UPS is disheartening, and it reflects poorly on their overall performance. I urge them to address these issues promptly to avoid further dissatisfaction. Please review claim [redacted]0 for shipment 1ZA0612K[redacted] under shipper # A0612K and address the damages done to the package.

I received an email yesterday from 'MyUps' regarding a UPS Shipment Notification / Notification d’expedition with tracking number 1ZY[redacted][redacted]. The email mentioned that my package could not be delivered due to an incorrect address. The package is said to be coming from Canada, which has me confused because I haven't ordered anything from Canada. I have received similar emails from 'MyUps' with this issue in the past two years. I always ensure that my delivery address is correct when placing orders, so I'm unsure why this is happening. I attempted to track the package using the provided link in the email, but it was unsuccessful. This situation is quite puzzling to me, and I would appreciate some clarification.

Yesterday, I received an email from 'MyUps' regarding a UPS Shipment Notification mentioning that my address was incorrect for a shipment from Canada. The issue is I haven't ordered anything from Canada, and I always provide my accurate address and zip code when placing orders. When attempting to track the package through the email link, it prompts for my zip code, which seems suspicious. I have received similar emails like this in the past 2-3 years. I'm perplexed about what might be happening.

Dear UPS, I received a package from your delivery person yesterday. Unfortunately, upon opening the resealed package, I discovered my smart watch from Costco was missing. Furthermore, the package contained another item, belonging to someone else, that was also missing from its ripped-open packaging. The items were both from Costco, shipped by Frederik E-commerce from Maryland to California. Costco has issued a refund, but the product is out of stock, leaving me without a Christmas gift for my son. My tracking number is 1Z [redacted] 2WW 12 9[redacted], and the other tracking number is 1Z [redacted] 2WW 12 9[redacted]. Thank you, Jill D.

I'm inquiring about the location of my package. I paid extra for overnight delivery, but it hasn't arrived yet. The tracking information shows it's not out for delivery. It's crucial as it contains medication. The tracking number is 122E[redacted][redacted]. Thank you, Bridget.

I received a message on January 12, [redacted], stating that delivery could not be completed. I am disabled, and my driveway is [redacted] feet long with an alarm system. The UPS driver arrived, I got to the door and opened it, but the driver turned around and left without getting out of the truck. This delivery is essential medical supplies that I need for this year. The ID number is [redacted]7. When can I expect this delivery to be rescheduled?

I recently purchased shoes from GOAT, but my package was delayed due to weather conditions. Unfortunately, by the time I received the shoes yesterday, my three-day return window had expired. I placed the order on December 19, [redacted], and only got the package on December 28, [redacted]. I urgently need to send them back as they are too small. Can someone from GOAT please help me obtain a return shipping label as I only have two days left now? If you require any additional information, feel free to contact me at [redacted].

This morning, on December 30, I received a text message notifying me that my package would be delivered between 11 A.M. and 3 P.M. today. I eagerly waited by the door, but at 12:30 P.M., I got another text claiming that UPS had attempted delivery and I was not home. This is false as I was indeed at the door. I wonder if the UPS driver mistakenly tried to deliver to a different address. I kindly request that my package be delivered today, December 30, or by December 31. Rest assured, I will be available at my door. UPS, who has my contact information, can reach out if needed. If there was a mix-up in the delivery location, please contact me for directions. The tracking number is 1ZX28F[redacted]93.

I have been trying to follow up on a package picked up on June 6th, [redacted], and recently found out on December 21st that it was never received by the customer. The tracking number is 1ZY1A[redacted][redacted]. I am facing challenges with the automated system as it does not recognize the tracking number and disconnects the call. The delivery person mentioned in the label is no longer employed there, and the package seems to have been left outside the facility and went missing. Our customer needs this package promptly to continue their operations. I am in urgent need of assistance from a capable supervisor who prioritizes customer concerns.

Dear Sirs, Today, I unfortunately encountered a situation with one of your drivers at [redacted] W. Bell Rd, Surprise, AZ [redacted] around 12PM. The attached pictures show how the driver parked in a no parking zone, obstructing the handicap ramp. I was with my two 85-year-old in-laws who struggle with mobility, and they had difficulty navigating the sidewalk due to this. The driver was disrespectful, made rude comments, yelled at me in front of my family, and appeared agitated when I took photos. His behavior escalated to the point where I felt physically threatened. I request an apology from your corporate office and a written apology from the employee in question to myself, my wife, and my in-laws. Observing the clearly marked "no parking" signs and the designated ramp for disabled individuals, I am dismayed by the lack of professionalism displayed. As a business owner with significant UPS usage, I am reconsidering my future collaborations with your company. Sincerely, [Initials]

I was expecting a package from PAKA to be delivered to my home at [redacted] Graham St, Chattanooga, TN, [redacted] addressed to Robin Fouraker. Both you and PAKA claim it was delivered, mentioning Chattanooga, TN, "Dock," and signed by "Smith." I am confused as this package did not reach me as it was intended to. The tracking number for the shipment is: 1Z451920YW[redacted]2.

I have a package in Portland, Oregon that was supposed to arrive yesterday containing my bank card. I paid for expedited shipping, but the driver did not deliver it due to an interruption in delivery. My bank advised me to contact immediately to prevent the card from being sent back. The driver has previously delivered items to my address, and there seems to be no reason for the return. My address is [redacted] South Dubois Creek Lane, Estacada, Oregon, [redacted]. Time is crucial as my rent is now overdue, and I am experiencing hardship without my bank card. The tracking number provided to my bank is 1Z6Y0F[redacted]0. Please stop the return and deliver the package to me to avoid further consequences. I have been unable to reach anyone for assistance and urgently need to resolve this issue. Thank you. My name is CM. Mohr.

I would like to report an issue with one of your drivers. He returned my bank card yesterday, marking it as a delivery interruption without attempting to deliver it. This has resulted in me having to pay $35 to have the card resent, plus additional fees and expenses. I am facing financial difficulties and stress due to this situation. My name is C.M., and you can reach me at [redacted]. The driver mishandled the delivery in Portland, Oregon. I am requesting a claim for the funds I have lost because of this incident. It is important for you to ensure the successful delivery of my new card. Thank you for your attention to this matter.