Amtrak Phone Number

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877-444-4773
Customer service
Current Wait: 9 min (6m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
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Reasons customers like you called recently

Train delayed * hours
Need confirmation that Empire Builder * leaving SEA Sunday is cancelled.
Have questions about rail passes
I hav missed placed my rev *.can u help me retrieve it
I reserved train tickets for tomorrow at *:** and never received a confirmation email w...
We are taking the train to Boston, Acela out of Baltimore. Our reservations are to Sout...
List item report number ********. Not sure how it couldn’t be found. It was in our slee...
Need help with ticket that has been purchased … I have some mobility issues
I need a pre trip covid check
i need a pre trip covid check. I cannot reach an agent
id like to change my reservation
Sanford to Lorton Auto Train, senior rate (over **), compare least expensive costs betw...
Please tell me rates Sanford to Lorton Auto Train, senior rate (over **), compare least...
Need to change seat reservation
I want to make a reservation but I have a service animal ( doctor) letter also my dog i...
See more recent reasons for calling

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Our Editor's Notes on Amtrak's Phone-Based Customer Care

Amtrak is a national rail service that operates throughout the United States and several parts of Canada. With over 300 trains running each day, it isn't surprising that Amtrak gets a lot of customer service calls.

Why Do People Call Amtrak Customer Support?

People call Amtrak customer support for a range of reasons including:

  • Checking on train schedules
  • Booking tickets and travel packages
  • Providing requests for special services and accommodations
  • Filing lost and found reports
  • Filing complaints about Amtrak service
  • Questions regarding Amtrak Guest rewards loyalty program
  • Technical support with the Amtrak website
  • Canceling or changing tickets
  • Reserving a seat to be paid for later (this option is only available for some tickets, ask the Amtrak agent if it can apply to your desired ticket)

Best Practices for Calling Amtrak Customer Service

There are several things that you can do to help make your call to Amtrak customer service go more smoothly:

  • Make sure that you have the correct number for the department you need to speak to. For example, Amtrak has separate numbers for domestic and international calls, scheduling group travel, booking vacation packages, reporting accessibility issues or contacting the Amtrak police department.
  • Before you call Amtrak, assemble any relevant documentation so that you have it handy during your call. Documentation might include confirmation numbers, cancellation numbers, descriptions of travel packages, current schedules as well as any correspondence between yourself and Amtrak.
  • If you are calling because you are having difficulty with the Amtrak website, make sure that you have access to a computer during your call so that you and the customer service representative can troubleshoot the issue together.
  • Have pen and paper handy so you can take notes during your conversation.

How do Consumers Feel About Calling Amtrak Customer Service?

Some Amtrak passengers are very satisfied with the level of service that they have received from Amtrak customer service over the years. Still, others are less impressed, complaining that customer service agents are not always helpful. Being prepared before calling Amtrak is one way of helping to ensure that the call is successful.

What Kind of Issues can Amtrak Customer Service Representative Resolve?

Amtrak customer service can resolve a range of issues over the phone, including purchasing, changing and canceling tickets. Other issues include questions about schedules, delays and other issues with trips that are already in progress.

Many people don't realize that Amtrak sells vacation packages and a customer service representative may be able to assist in booking these packages. Another concern of many is group travel, when a club, school or family ops to travel together. Amtrak has dedicated phone lines for both group travel as well as package vacations, where specialists are able to assist in these more complex travel plans.

What Can't Be Resolved With a Call to Amtrak Customer Service?

While most issues that affect Amtrak passengers and trains can be resolved over the phone, there may be some instances in which a phone representative will not be able to resolve an issue completely.

One example of this is putting your Amtrak reservation "on hold." If you prefer to pay for your ticket with cash, or don't feel comfortable making a payment online or over the phone using your debit or credit card, you may be able to reserve a ticket and then pay for it later at the station. However, this option is not available for all fares. Your customer service representative can help you find a fare that is eligible for this payment option.

What Should You Do If You Have an Unsuccessful Call with Amtrak?

If you hang up the phone after talking with an Amtrak customer service representative and feel that your situation was not understood or that your problem is not yet resolved, don't fret. You still have a few options:

  • In many cases, you will be able to take care of your issue by calling Amtrak back. Different customer service agents have different levels of training and experience. You might be able to connect with a better customer service representative on your next call and he or she will be able to resolve your case.
  • Before calling, however, it's a good idea to review any notes that you took during your first call. Doing so will make it easier to explain your situation during your next call.
  • If a second call to Amtrak doesn't work, try emailing Amtrak through its online form. This method has the advantage of providing you with a paper trail that can be of assistance if you need to escalate your case.
  • Another option is to go to an Amtrack station and ask to speak to a manager there. He or she may be willing to look into your situation and put you in touch with people at Amtrak who are able to help.

Customer Number 877-444-4773 - by the Numbers

Numero di telefono da comporre877-444-4773
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call center24 ore, 7 giorni
Il momento migliore per comporre il numero09:15
Naviga nel labirinto del telefono verso un essere umanoAscolta il messaggio, quindi aspetta.
Attesa media
Attesa corrente9
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, email, web, twitter
Qualità della comunicazione85%
Qualità dell'aiuto68%
Voti dei clienti3,876
Ultimo aggiornamento delle informazioniFri Sep 24 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Amtrak's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Amtrak, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Amtrak agente. Questo numero di telefono è il miglior numero di telefono di Amtrak perché 137,892 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 877-444-4773 includono Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip e altri problemi relativi al servizio clienti. Il call center Amtrak in cui chiami ha dipendenti da Pennsylvania ed è aperto 24 hours, 7 days in base ai clienti. In totale, Amtrak ha 4 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Amtrak, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Amtrak - by phone or otherwise

Sebbene 877-444-4773 sia il miglior numero verde di Amtrak, ci sono 8 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Amtrak clienti, è chiamare il loro numero di telefono 800-872-7245 per il loro reparto Acquisto. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 800-872-7245 per Acquisto. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Amtrak, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Amtrak.

What is GetHuman's Relationship to Amtrak?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amtrak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Amtrak Contact Info

All Amtrak contacts
Amtrak Numero di telefonoBEST
Amtrak Supporto via email
Amtrak Help desk
Amtrak su Twitter
General customer information

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