Rhapsody.com Phone Number

Calling Rhapsody.com customer service faster by GetHuman

866-597-5505
Customer service
Current Wait: 41 min (33m avg)
Hours: Mon-Fri 6am-6pm, Sat-Sun 7:30am-5pm PST; best time to call: 10:45am
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Reasons customers like you called recently

i want to update a new credit card payment *you guys block my account
stopped working in the middle of a song. and now it wont let me long in
Another person using my account
i have an account with Napster and it says that my acoount isnt active. They have taken...
Some one call me now are next step I will cancel **********
Paid sub and still can’t log in to account say it wasn’t paid and I go to my subs and i...
I’m locked out of my account.*Eddie Clark
Buenas tardes,**Estamos interesados en ser agregadores De distribuci*n directos de Rhap...
I got extra charge on my bill for $** and I never approve it
I have been being charged for and account for *.** through my pay pal I have never used...
I cannot access my Napster or Rhapsody forgot my password try it right craving it sever...
I want to recover my password so I can install Napster on my iPhone too
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Rhapsody.com's Phone-Based Customer Care

Rhapsody, now owned by Napster, is an online music and radio streaming service that provides individuals as well as businesses. As one of the most popular streaming music services in the world, it isn't surprising that Napster gets many requests for customer service each and every day.

It should be noted that Napster does not provide phone-based customer service to its users. However, the company does provide email and live chat support.

Why Do People Contact Rhapsody/Napster Customer Support?

Users contact Napster customer for a variety of reasons, including:

  • Assistance with setting up a subscription
  • Changing or canceling subscriptions
  • Technical support and troubleshooting
  • Billing inquiries
  • Reporting identity theft and hacking
  • Assistance with using features, particularly at the Premier level of service

Best Practices for Contacting Rhapsody/Napster Customer Service

Napster does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Napster via a pop-up form on its website.

If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Napster customer service representative that reads your email can provide you with the best assistance and advice.

How Do Consumers Feel About Contacting Rhapsody/Napster Customer Service?

Many consumers are unhappy with the fact that Napster does not provide phone-based customer service. These customers would rather work with Napster's customer support staff over the phone and in real time. Still, some users also report positive experiences with the email and live chat options provided.

What Kind of Issues can Rhapsody/Napster Customer Service Representative Resolve?

Because Napster is a strictly online service, its customer service agents can resolve most common issues, including subscription changes and cancellations, troubleshooting and technical support, including changing and canceling service, providing technical support, and researching billing issues. Users who have upgraded to the Premier Service but who are not receiving their benefits can also request assistance from customer service agents.

What Can't Be Resolved by Rhapsody/Napster Customer Service?

Consumers sometimes have problems with third-party hardware and software that is incompatible with Napster. In these cases, a customer service representative for Napster might be able to suggest a workaround, but it may not be possible to resolve the issue entirely. In such cases, you may need to stop using Napster, upgrade your software or use a new device with the service.

Another option for you would be to contact the third party company and ask if they have any suggestions for making software or a device compatible with Napster.

What Should You Do If You Have an Unsuccessful Interaction with Rhapsody/Napster?

If you are unable to resolve your issue with Napster customer service, don't fret. You may still have options that can help you get your issues resolved.

  • Review your conversation with customer service and try to determine whether there are any identifiable areas of miscommunication or misinterpretation. You'll need to know about these before you re-contact Napster.
  • Start another live chat or send another email and explain that this is your second request for help. Describe what went wrong with your first conversation and make clear what you are trying to achieve.
  • If a second live chat doesn't work, try connecting with customer support another way. If you used live chat at first, switch to email, if email doesn't work, try live chat.
  • Another option is to reach out to Napster customer service via the company's social media platforms. They may have a separate set of specialists monitoring these accounts and these agents may be able to help.

Customer Number 866-597-5505 - by the Numbers

Numero di telefono da comporre866-597-5505
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 6: 00-18: 00, Sab-Dom 7: 30-17: 00 PST
Il momento migliore per comporre il numero10:45
Naviga nel labirinto del telefono verso un essere umanoPremere 2 per la fatturazione o 3 per l'assistenza tecnica OPPURE continuare a premere 0 fino al trasferimento
Attesa media
Attesa corrente41
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web
Qualità della comunicazione81%
Qualità dell'aiuto75%
Voti dei clienti356
Ultimo aggiornamento delle informazioniSat Nov 28 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Rhapsody.com's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Rhapsody.com, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Rhapsody.com agente. Questo numero di telefono è il miglior numero di telefono di Rhapsody.com perché 4,806 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 866-597-5505 includono Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge e altri problemi relativi al servizio clienti. Invece di provare a chiamare Rhapsody.com, ti consigliamo di comunicarci quale problema stai riscontrando e quindi eventualmente contattarli via telefono o web. In totale, Rhapsody.com ha 1 numero di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Rhapsody.com, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Rhapsody.com - by phone or otherwise

Mentre 866-597-5505 è il miglior numero verde di Rhapsody.com, ci sono 2 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Rhapsody.com clienti, è informare GetHuman del problema sopra riportato e farci trovare qualcuno che ti aiuti. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via Online Help per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Rhapsody.com, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Rhapsody.com.

What is GetHuman's Relationship to Rhapsody.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Rhapsody.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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