Sprint Phone Number

Calling Sprint customer service faster by GetHuman

800-369-5400
Customer service
Current Wait: 16 min (11m avg)
Hours: Mon-Fri 7am-12pm EST; best time to call: 9am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Accordo di pagamentoTelefono smarrito o rubatoAnnulla servizioAggiorna informazioni accountSupporto dispositivoA different issue
Get to a live person fastest: Premere 1 per il servizio clienti, premere 2 per impostare un nuovo servizio e premere 3 per attivare un nuovo dispositivo

Reasons customers like you called recently

I set up a code number and face recognition and now my phone is locked out and I cant r...
9 ore fa
I was chatting with michael p. Can you reconnect me?
2 giorni fa
I buy used sprint iphone and like to do international sim unlock because Im in okinawa...
3 giorni fa
I'm trying too find out if I have insurance on the second phone in my plan...
4 giorni fa
Checking benefits that were never given to me, ie. Free Amazon prime and Netflix
4 giorni fa
I got a new iphone ** and I need it activated
4 giorni fa
Want to connect a phone i have
5 giorni fa
I need to change to your service. Does it come with free
6 giorni fa
I’ve done this * TIMES. I WANT TO SPEAK TO A LIVE PERSON, PLEASE!!
9 giorni fa
My Galaxy Samsung j* * phone is blanking out when I'm trying to use it, its not operati...
10 giorni fa
Need call about. An old account. Call Eric ***.***.****
11 giorni fa
I need to get information from an old account. Please contact Eric ***.***.**** asap. T...
11 giorni fa
I want to cancel my sprint account. I paid off my balance and I want to cancel today. I...
11 giorni fa
Transfer or Port Number to my new sprint line.
12 giorni fa
Need to make payment arrangements
13 giorni fa
See more recent reasons for callingHelp me with my issue
How to call Sprint

Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 800-369-5400 - by the Numbers

Numero di telefono da comporre
800-369-5400
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamando
Assistenza clienti
Orari del call center
Lun-Ven 7: 00-12: 00 EST
Il momento migliore per comporre il numero
09:00
Naviga nel labirinto del telefono verso un essere umano
Premere 1 per il servizio clienti, premere 2 per impostare un nuovo servizio e premere 3 per attivare un nuovo dispositivo
Attesa media
Attesa corrente
16
Rango (tra i numeri di telefono)
1
Rango (complessivo)
1
Metodi alternativi
telefono, chat, twitter, web
Qualità della comunicazione
50%
Qualità dell'aiuto
59%
Voti dei clienti
2,701
Ultimo aggiornamento delle informazioni
Thu May 28 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Sprint, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Sprint agente. Questo numero di telefono è il miglior numero di telefono di Sprint perché 135,576 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-369-5400 includono Payment Arrangement, Lost or Stolen Phone, Cancel Service, Update Account Info, Device Support e altri problemi relativi al servizio clienti. Il call center Sprint in cui chiami ha dipendenti da Colorado, Kansas, Texas, Oklahoma ed è aperto Mon-Fri 7am-12pm EST in base ai clienti. In totale, Sprint ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Sprint, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Sprint - by phone or otherwise

Mentre 800-369-5400 è il miglior numero verde di Sprint, ci sono 10 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Sprint clienti, è chiamare il loro 888-211-4727 numero di telefono per il loro Assistenza clienti dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 888-211-4727 per Assistenza clienti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Sprint, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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