Verizon Wireless Phone Number
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Our Editor's Notes on Verizon Wireless's Phone-Based Customer Care
Verizon Wireless is a well-known wireless telecommunications company. With 118.7 million subscribers, Verizon ranks second within the industry in the United States. Because of its sheer number of customers, the company fields a lot of inquiries at its call centers.
If you are looking for ways to effectively connect with Verizon wireless by phone, here are some suggestions:
Why do Verizon Wireless Users Call Customer Service?
People call Verizon Wireless for a number of reasons, including:
- Starting new wireless service
- Changing or canceling service
- Getting technical support with service or devices
- Purchasing and upgrading devices
- Selecting different service plans
- Answering billing questions, managing payment arrangements, and investigating charges
- Assistance with phone or identity theft issues
Verizon Wireless Call Center Hours
Verizon Wireless phone representatives are available Monday through Friday from 7 am to 9 pm local time. Weekend customer support by phone is available Saturday and Sunday from 8 am to 9 pm local time.
Connecting with Verizon Wireless by Phone
Verizon Wireless maintains separate phone customer support services for prepaid, postpaid and business customers, so it is important that you call the right number to ensure speedy service.
If you are calling from a Verizon Wireless device, you can dial 611 from your phone to reach customer service. You can also call directly through Verizon's app: No need to dial any numbers.
Verizon also allows its customers to schedule customer service call-backs, allowing you to avoid being placed on hold.
How do Customers Feel About Verizon Customer Service?
In general, Verizon Wireless customers seem to be satisfied with the company's phone-based customer service. There are, of course, some exceptions, but overall, consumer feelings about Verizon are positive.
Situations involving customer dissatisfaction generally include poor communication between different agents: Different customer service representatives may provide contradictory information to consumers, causing frustration and confusion.
Another area of dissatisfaction happens when an agent promises a refund that doesn't materialize.
Verizon Wireless Customer Service Cases in the Media
One customer service case that got media attention involved a large phone bill for a long-distance call made from a Verizon Wireless phone. The customer claimed that she didn't make the call. Eventually, and with third-party intervention, the case was cleared up and Verizon agreed to a refund. Unfortunately, it took additional interventions for the refund to be issued.
What Kind of Issues Can I Resolve with Verizon Wireless by Phone?
Most consumer issues can be efficiently resolved during a phone call to Verizon Wireless customer care, including technical support, billing questions, service changes, and equipment purchases.
What Can't Be Resolved by Phone?
A mobile device, such as a cell phone, that is malfunctioning or damaged will need to be taken to a store or mailed back to the company for replacement or repair.
Another thing to consider is that some remote diagnostics tests are best performed on a phone that isn't being used for the customer service call. If a Verizon Wireless customer doesn't have access to a landline or other mobile phone, it may be easier to use a computer or tablet to contact Verizon via live chat and then work with the representative to test the mobile device.
What Can I Do if My Call to Verizon Wireless Customer Support Isn't Successful?
While Verizon Wireless offers comprehensive, phone-based customer support, there are still situations in which a caller might not be able to get his or her concern resolved.
If you find yourself feeling upset, confused or frustrated as you hang up the phone with Verizon Wireless, take a deep breath and consider next steps. Before re-contacting Verizon, try writing down your situation along with a description of what happened during your phone call to customer support.
Next, write down what you would like to happen as a result of talking with Verizon. Having these details down in writing can help you stay focused and explain your situation more thoroughly during your next contact with customer service.
Call Again
Customer service representatives have different personalities, training and experience levels. If your first call to Verizon Wireless didn't work out to your satisfaction, call again. A different agent may be able to provide you with information that you didn't have before or could take a new approach to your concerns.
Text-Based Communication
Some issues are more easily resolved in writing, rather than verbal communication. In addition, many consumers benefit from having a transcript of a conversation with customer service as this can be used to document promises made by a company representative.
Verizon Wireless offers many different ways of getting in touch. Live Chat is an option: The service is available through both Verizon Wireless's website as well as its smartphone app.
Another possibility is contacting Verizon Wireless through its social media accounts. Like many major companies, Verizon has a staff of social media specialists who can quickly look into your issues and propose a resolution.
Finally, Verizon also has a community message board on its site. In addition to getting input from fellow customers, Verizon reps monitor the board and can provide assistance.
Customer Number 800-922-0204 - by the Numbers
Verizon Wireless's Best Toll-Free/800 Customer Phone Number
Questo è il miglior numero di telefono di Verizon Wireless, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Verizon Wireless agente. Questo numero di telefono è il miglior numero di telefono di Verizon Wireless perché 179,604 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-922-0204 includono Cancel or Change Account, Device Support, Account Access, Lost or Broken Phone, Dispute a Charge e altri problemi relativi al servizio clienti. Il call center Verizon Wireless in cui chiami ha dipendenti da New York, New Jersey, Georgia, India ed è aperto Mon-Fri 7am-11pm, Sat-Sun 8am-9pm local time in base ai clienti. In totale, Verizon Wireless ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Verizon Wireless, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.
Contacting Verizon Wireless - by phone or otherwise
Sebbene 800-922-0204 sia il miglior numero verde di Verizon Wireless, ci sono 12 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Verizon Wireless clienti, è chiamare il loro numero di telefono 888-910-4366 per il loro reparto nuovi clienti. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 888-910-4366 per nuovi clienti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Verizon Wireless, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Verizon Wireless.
What is GetHuman's Relationship to Verizon Wireless?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.