TaxAct Phone Number

Calling TaxAct customer service faster by GetHuman

319-373-3600
Customer service
Current Wait: 17 min (10m avg)
Hours: Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CST; best time to call: 2:45pm
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Reasons customers like you called recently

account Billing issue
It’s not showing it’s filed and the amount I’m getting like it use to
TaxAct fees don't reflect the **% locked-in discount.
I file taxes through tax act e file .i ask to recieve money on American Express Serve...
DOWNLOADED TAX ACT FOR **** ALSO DOWNLOADED STATE CALIFORNIA WHICH WAS ADDED TO MY FEDE...
its charging more for my wifes unemployment tax
I need my tax act tax pin
I'm not sure if my taxes got summit
I only have a TIN * for my son who was born in Germany in November of ****. Still wait...
Need to amend **** tax return already submitted. How do I do that on TaxAct?
I e-Filed yesterday and have not received a return submitted confirmation as I always d...
I have a ****-NEC form that my employee gave me but it I file it as W-* and it keep re...
I have brought your software since **** and download to my computer. Last year the pric...
can"t track down my refunds
I have a discrepancy with the fees I was charge state tax return was suppose to be...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on TaxAct's Phone-Based Customer Care

TaxAct is an online tax preparation service. As a popular service that offers a very necessary function to millions of people, it isn't surprising that tax act receives many requests for customer service each and every day.

It should be noted that TaxAct provides services for individual and business taxes, as well as tax tools for professional accountants and tax preparers. As a result, there are some differences between the level of support and service provided for each group of TaxAct customers.

Why Do People Call TaxAct Customer Support?

People call TaxAct customer support for a range of reasons, including:

  • Help with setting up new accounts
  • Changing or canceling accounts
  • Troubleshooting and technical support
  • Billing inquiries
  • Tracking return submissions and refunds
  • Help with hacking or identity theft
  • Help with completion of tax returns

Best Practices for Calling TaxAct Customer Service

There are several things that you can do to help ensure that your call to TaxAct is handled in a quick and professional manner:

Make sure that you are calling the correct number. The company has several different products and divisions, and there are different numbers for the customer service departments of those divisions.

Before calling, make sure you have relevant documentation handy. This might include previous year's tax returns, order confirmations, correspondence from the IRS, correspondence from TaxAct regarding your request, screenshots, billing statements and other financial documents.

If you need help with using your online account, be in front of your computer or your device so that you can troubleshoot along with the customer service representative who takes your call.

Make sure you have pen and paper handy, or some other way of taking notes, so that you can keep a record of what happens during your conversation. These notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling TaxAct Customer Service?

There does not appear to be a pattern of complaint about the level of customer service provided by TaxAct. Online research does not uncover many complaints, and the same holds true for standard news media. This seems to indicate that the level of service provided by the company is satisfactory.

What Kind of Issues can TaxAct Customer Service Representative Resolve?

Customer service representatives can resolve a range of issues, including providing assistance with setting up, changing, and canceling accounts, providing technical support for using the site and software, researching willing disputes and providing guidance on contacting the IRS or state tax authorities regarding tax related questions.

What Can't Be Resolved With a Call to TaxAct Customer Service?

TaxAct customer service can't resolve all issues that customers may have. For example, if there is an incompatibility between your computer or device and the company's software or online interface the representative may be able to recommend a workaround, but ultimately cannot be responsible for completely resolving the incompatibility. You may need to use the service on a different device or computer.

Secondly, it's important to note that customer service representatives are not legally allowed to provide you with tax advice. If you are having difficulty making decisions regarding your taxes, you will need to contact a licensed tax professional or attorney who can provide you with help.

Finally, representatives are unable to expedite actions taken by the IRS or state tax authorities. Once you've submitted your return, for example, decisions about refunds are made by the tax authority. Information about the status of your return or the amount of a payment you must make will be made by the tax authority and TaxAct cannot address or change these decisions.

What Should You Do If You Have an Unsuccessful Call with TaxAct?

If you get off the phone with TaxAct and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may have options:

First, review the notes that you took during the call. It may be that there was an area of miscommunication or misunderstanding that derailed your conversation. Taking note of these areas can help you get things back on track with the second call.

Call back. Explain to the agent who takes your call at this is your second call about this matter and describe what happened during the first call. Then describe your desired resolution. This gives you and the agent a goal to work towards. Keep in mind that customer service representatives have different levels of training and experience and this new representative may be better able to understand your concerns and deal with your issue.

If you are unable to resolve your issue in a second call, try getting in touch with TaxAct in a different way. TaxAct does provide email customer service which would allow you to describe your issues in writing and also provides you with a written transcript of your communication with the company.

Customer Number 319-373-3600 - by the Numbers

Numero di telefono da comporre319-373-3600
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 7: 00-21: 00, Sab 8: 00-18: 00, Dom 10: 00-17: 00 CST
Il momento migliore per comporre il numero02:45
Naviga nel labirinto del telefono verso un essere umanoPremere 3
Attesa media
Attesa corrente17
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web
Qualità della comunicazione50%
Qualità dell'aiuto69%
Voti dei clienti2,121
Ultimo aggiornamento delle informazioniThu Feb 25 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

TaxAct's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di TaxAct, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un TaxAct agente. Questo numero di telefono è il miglior numero di telefono di TaxAct perché 105,324 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 319-373-3600 includono Recover Account, Ask For Tax Help, Rejected Return, Refund a Charge, Software Problem e altri problemi relativi al servizio clienti. Il call center TaxAct in cui chiami ha dipendenti da Westlake, TX / Dominican Republic ed è aperto Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CST in base ai clienti. In totale, TaxAct ha 2 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di TaxAct, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting TaxAct - by phone or otherwise

Mentre 319-373-3600 è il miglior numero verde di TaxAct, ci sono 3 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri TaxAct clienti, è chiamare il loro 319-373-4514 numero di telefono per il loro Supporto tecnico dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 319-373-4514 per Supporto tecnico. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare TaxAct, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for TaxAct.

What is GetHuman's Relationship to TaxAct?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TaxAct. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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TaxAct Contact Info

Other Toll-free & Customer Numbers

Supporto tecnico319-373-4514

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