Metro PCS Phone Number

Calling Metro PCS customer service faster by GetHuman

888-863-8768
Customer service
Current Wait: 45 min (21m avg)
Hours: Mon-Sat 9am-7pm EST; best time to call: 9:00am
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Reasons customers like you called recently

*.**.***-perf**** Tue Sep * **:**:** CDT **** I don't believe this perps deleted my lon...
no *g service. happens at least * times a month. a couple free months of service would...
no *g service. happens at * times a month
I cracked my phone had to get a second line*numer bow I wanted to transfer my new nu...
The phone that was stolen from me has never been recovered.*The phone that replaced the...
want to change the device I have to another one. Tried to do it online but kept getting...
I am looking to up grade my wife and my phone. I would like to find out which phones th...
i cant get or receive MMS on wifi or mobile data even tho i jus got service.
Need to change bill date
Need to change bill date.
My home was stolen from me.*This phone is new and it has been hacked *Is that clear eno...
I pay my bill already and I dont have hot spot
We want to add more hotspot data only and not change our plan!!
Judy richardson ***** Pantano dr ***** l have an account I pay for * ***-***-**** here...
Hi I lost can't find my phone but I need a number out of my call log trying to go onlin...
See more recent reasons for calling

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How to call Metro PCS

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

  • Ordering up new service
  • Making changes to existing service
  • Canceling phone service
  • Buying new devices
  • Inquiries about billing issues
  • Troubleshooting and technical support
  • Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

  • Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
  • Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
  • If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
  • Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.

Customer Number 888-863-8768 - by the Numbers

Numero di telefono da comporre888-863-8768
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Sab 9: 00-19: 00 EST
Il momento migliore per comporre il numero09:00
Naviga nel labirinto del telefono verso un essere umanoDiretto a un essere umano
Attesa media
Attesa corrente45
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web, facebook, twitter
Qualità della comunicazione72%
Qualità dell'aiuto52%
Voti dei clienti26,468
Ultimo aggiornamento delle informazioniSat Oct 24 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Metro PCS, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Metro PCS agente. Questo numero di telefono è il miglior numero di telefono di Metro PCS perché 716,676 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 888-863-8768 includono Payment Arrangement, Device Support, Lost or Stolen Phone, Account Restricted, Transfer Service e altri problemi relativi al servizio clienti. Il call center Metro PCS in cui chiami ha dipendenti da Dallas ed è aperto Mon-Sat 9am-7pm EST in base ai clienti. In totale, Metro PCS ha 4 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Metro PCS, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Metro PCS - by phone or otherwise

Mentre 888-863-8768 è il miglior numero verde di Metro PCS, ci sono 7 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Metro PCS clienti, è chiamare il loro 214-265-2550 numero di telefono per il loro Uffici aziendali dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 214-265-2550 per Uffici aziendali. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Metro PCS, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Metro PCS.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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