Verizon Phone Number
Call Verizon customer service faster with GetHuman
Customer service
Chiama per un nuovo servizio
Le note dell'editore sull'assistenza clienti telefonica di Verizon
Verizon is a telecommunications company that offers wireless and telephone services, Internet access, and television streaming to home and business customers. With over 153 million mobile customers in the United States, it is not surprising that Verizon has developed a robust phone-based customer service system.
Why Do People Call Verizon Customer Service?
People make calls to Verizon for many reasons, including:
- Purchasing new wireless or mobile services and devices.
- Upgrading, changing or canceling plans.
- Technical support and issues with service quality.
- Questions about services.
- Changes in customer information, such as contact information or customer names.
- Questions about bills.
- Requesting payment arrangements.
Calling Verizon Customer Service
There are several ways for customers to connect with Verizon by phone:
- Call one of Verizon's toll-free numbers: Customers should be aware that there are different phone numbers for prepaid and postpaid customers.
- Dial *611 from a Verizon phone.
- Request a call-back from Verizon's website. Call-back appointments can be set via the website as well, providing additional consumer convenience.
Calls made from a device or number recognized by Verizon are answered by an automated voice system that greets the customer by name. While Verizon offers 24/7 automated phone-based customer service, live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm. All hours are in local time.
Verizon also offers a dedicated customer service center for current customers who have disabilities. The Verizon Wireless National Accessibility Customer Service Center takes calls Monday through Friday from 8:30 am to 5:30 pm eastern time.
Verizon Phone-Based Customer Service
Many consumers prefer to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system will ask questions about the reason for the call: "Yes" or "no" answers direct the call to the appropriate customer service department.
Callers who want to speak to a representative directly and don't want to bother with the menu can hit "0" at each prompt. Eventually, a representative will get on the line. Verizon maintains both standard call centers in many parts of the country, as well as a network of home-based support representatives.
How Do Customers Feel About Calling Verizon?
Consumer sentiments regarding Verizon vary: Many people have had satisfactory experiences with Verizon phone representatives while other customers are less happy with the service they received.
One area of frustration for some Verizon customers has been getting accurate information regarding when an area outage will be resolved. This can be a significant issue in areas affected by bad weather or 5G tower upgrades.
However, many consumers report positive experiences, including customer service representatives who were willing to stay on the phone with a caller as long as it took to resolve complex issues.
Notable Cases
One case that caught some media attention involved what appeared to be the theft of a phone after it was shipped from Verizon to the customer. The customer received an empty box that appeared to have been tampered with by a phone thief.
Phone calls to Verizon were ineffective at getting the phone replaced. Verizon phone representatives blamed the shipping company and the shipping company told the customer to ask Verizon for help. Despite several customer service representatives telling the customer that someone would address the issue, it took a third-party intervention to resolve the situation and get the customer a new phone.
What Issues Can Verizon Customers Resolve Over the Phone?
Most consumer issues can be resolved by Verizon experience representatives via a phone conversation. These issues include:
- Billing questions, including researching and removing erroneous charges
- Changing plans and services to suit customer needs
- Selecting and upgrading devices
- Addressing possible technical issues with devices or phone service
- Scheduling service calls or appointments
Other Issues
Some issues are difficult or impossible to resolve with a phone call, however, a Verizon customer service specialist can often advise you about the steps you can take to address the issue. If your device or equipment is malfunctioning or broken, for example, you'll need to bring the device to a store, return it by mail to Verizon, or schedule a technician visit.
Unresolved Issues With Verizon Telephone Customer Service
While Verizon's customer experience representatives are generally effective at addressing common complaints and issues, not all callers will be satisfied with the level of service received. If you are unable to resolve your issue with Verizon over the phone, consider taking one or more of the following steps:
- Contact Verizon through other means, including email, web-based chat, or social media platforms. One advantage of addressing customer service issues via text is that you may have an easier time communicating your situation to the representative. You'll also have a record of the communication that could come in handy later.
- Call customer service again and speak to a different representative. Representatives are individuals and some may be better able to understand and address your concerns.
- Visit a Verizon store. Talking to a Verizon representative in person may be more effective than phone communication. In addition, store personnel can inspect and, in some cases, service your device or devices.
Popular customer problems and how to solve them
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Customer Number 800-837-4966 - by the Numbers
Verizon's Best Toll-Free/800 Customer Phone Number
Questo è il miglior numero di telefono di Verizon, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Verizon agente. Questo numero di telefono è il miglior numero di telefono di Verizon perché 49,122 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-837-4966 includono Setup Service, Device Support, Dispute a Charge, Service Outage, Transfer Service e altri problemi relativi al servizio clienti. Il call center Verizon in cui chiami ha dipendenti da North Carolin, Iowa, India ed è aperto 24 hours, 7 days in base ai clienti. In totale, Verizon ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Verizon, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.
Contacting Verizon - by phone or otherwise
Sebbene 800-837-4966 sia il miglior numero verde di Verizon, ci sono 10 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Verizon clienti, è chiamare il loro numero di telefono 833-395-2919 per il loro reparto Chiama per un nuovo servizio. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 833-395-2919 per Chiama per un nuovo servizio. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Verizon, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Verizon.
What is GetHuman's Relationship to Verizon?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.