La domanda che ci viene posta più spesso riguarda come parlare con il servizio clienti di Light In The Box. Fai clic qui per informazioni di contatto, opzioni di posta elettronica e chat, come trovare una persona dal vivo, tempi di attesa e altro ancora.
I ordered two coats in November correction in October and I still haven't received them
We understand that not receiving your order can be frustrating. Please check the order status through your account on the Light In The Box website for the latest updates on your shipment.
chiesto a Nov 20, 2024 7:05 PM
How do I find out when I’ll get the shirts I ordered? I ordered two golf shirts ,order # 80025596-TLD.
To know the status of your order, go to the 'My Orders' section if you logged into your account when you made the purchase. If you checked out as a guest, you can still check your order status on the 'Order Status' page by providing the order number and the email you used during check out. Remember, delivery time depends on the shipping method you selected during checkout as well as any possible customs delays. In this instance, look for your order number 80025596-TLD.
chiesto a Jun 18, 2024 6:25 PM
How do I return an item to light in the box
To return an item to Light In The Box, first sign in to your account and from there, you can apply for a return in the 'My Orders' section. Detailed instructions and the return address will then be provided. Please take note you need to submit the return request within 14 days of receiving the product. Remember, it's crucial to keep the item in the original conditions and retain the paperwork, parts and accessories. Please also ensure the return is sent via a trackable method. Light In The Box will deal with the refund within one week after receiving your return package.
chiesto a Jun 10, 2024 3:26 PM
How do I return (Exchange) Items due to a size issue?
To exchange an item due to a size issue, you need to follow Light in The Box return policy. First, ensure that your item is eligible for returns. It should be new, unused, unwashed, and with all the original tags and packaging. You have 14 days to request the return after receiving the item. Make a return request through your account on the 'My Orders' page. After your return request is accepted by the customer service, you'll receive return instructions and a return address. Pack the items and post them back. Please note that return shipping fees are your responsibility. Once your return is received, they will process your exchange or refund.
chiesto a May 24, 2024 9:16 PM
Your shorts list a medium as US size 30 but with waist size of 34. That makes no sense
Those measurements refer to two different things: US size 30 is your actual waist size in inches, which is usually the size you would use when shopping for pants. The waist size of 34 you're seeing is likely the garment measurement, meaning the actual measurement of the shorts themselves. This discrepancy allows room for a comfortable fit. Jeans or shorts are usually larger than your actual waist size to accommodate movement and a comfortable fit.
chiesto a May 16, 2024 6:24 PM
Aiutami con il mio problema con il servizio clienti Light In The Box
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