AT&T Wireless Phone Number

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800-331-0500
Customer service
888-238-3712
New customers
Current Wait: 36 min (33m avg)
Hours: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; best time to call: 8:15am
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Reasons customers like you called recently

sim card related to ***-***-**** is limited to *G. Will not get on *G
My mobile data is working
Question about charges after transferring number.
my wireless phone (***)******* stopped working
I need an unlock sims network code so that i can use my old straight talk phone* im a p...
Questions about an order recently placed.
ATT&T can you increase my internet speed? Seriously slow service. I don't know what is...
I updated to windows ** and my whole tax data for **** vanished. I do not know how find...
CARE CODE: ***.* *LU*****Unable to log on *Seeking what the resolution to*Issue reporte...
My bill says I have service for an additional line. I cancelled this in August.
My confirmation code is **** AT&T witless and they still haven't called
On October * I talked to AT&T customer service my phone has been giving me problems whe...
Customer support for phone
I purchased a new iPhone ** pro from Apple arriving NEXT Friday and would like to know...
I need faster internet. My internet freezes up multiple times a day. *What can I do? Wh...
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How to call AT&T Wireless

Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Customer Number 800-331-0500 - by the Numbers

Numero di telefono da comporre800-331-0500
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 8: 00-22: 00, Sab-Dom 7: 00-19: 00 EST
Il momento migliore per comporre il numero08:15
Naviga nel labirinto del telefono verso un essere umanoPremere 0 quindi 0 # quindi 0
Attesa media
Attesa corrente36
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, web, facebook
Qualità della comunicazione76%
Qualità dell'aiuto65%
Voti dei clienti5,085
Ultimo aggiornamento delle informazioniSun Oct 18 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Wireless's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di AT&T Wireless, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un AT&T Wireless agente. Questo numero di telefono è il miglior numero di telefono di AT&T Wireless perché 72,204 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-331-0500 includono Billing issue, Change or cancel service, Complaint, Overcharges on my account, Service or technical issue e altri problemi relativi al servizio clienti. Il call center AT&T Wireless in cui chiami ha dipendenti da India, Philippines, Montana, Colorado ed è aperto Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST in base ai clienti. In totale, AT&T Wireless ha 10 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di AT&T Wireless, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting AT&T Wireless - by phone or otherwise

Mentre 800-331-0500 è il miglior numero verde di AT&T Wireless, ci sono 14 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri AT&T Wireless clienti, è chiamare il loro 888-238-3712 numero di telefono per il loro nuovi clienti dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 888-238-3712 per nuovi clienti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare AT&T Wireless, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.

What is GetHuman's Relationship to AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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