Capital One Phone Number

Calling Capital One customer service faster by GetHuman

877-383-4802
Customer service
Current Wait: 25 min (9m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Account limitatoCarta smarrita o rubataProblema di pagamento delle bolletteContestazione di un addebitoRichiesta di pagamentoA different issue
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Reasons customers like you called recently

I am in virus lockdown with poor in Internet in Colombia, So. America. I paid my accoun...
9 ore fa
I just redeemed my Rewards cash for about &***.**, but have not seen the reduction in m...
un giorno fa
I just redeemed my Rewards cash of about &***.**. but I did not see this reflected in a...
un giorno fa
Need a card replaced.
un giorno fa
Need to get thru to ui online
un giorno fa
Capital one credit card late fee
un giorno fa
My Card application was declined trying to figure out why
un giorno fa
If my credit card expiration date is **** when can I expect my new one?
un giorno fa
Like the mobile app but it would be better if you could edit payees and if the payees s...
un giorno fa
question about capital one auto loan, the loan has been paid off in march ****, never r...
2 giorni fa
How do I apply for an increase of credit
2 giorni fa
Hi just wondering what i can do i purchased some paint from paint depot and have not re...
2 giorni fa
I need to see about deferring my payment due.
2 giorni fa
General Benefit Questions
2 giorni fa
My credit card stopped being reported on my transunion credit report. Why is this happe...
2 giorni fa
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Capital One's Phone-Based Customer Care

Capital One is a banking and financial services headquartered in the United States. As a major provider of banking services, credit cards and auto loans, Credit One receives many calls to its customer service call center every day.

Why Do People Call Capital One Customer Support?

People call Capital One customer support for a range of reasons, including:

  • Questions about opening a new account
  • Changing or canceling existing accounts
  • Updating personal information
  • Questions about charges and transactions
  • Confirmation of loan payments
  • Assistance with managing loan payments or account balances

Best Practices for Calling Capital One Customer Service

Capital One has several divisions, each with its own customer service numbers. While Capital One does have a "general" customer service number that you can use, the company advises its customers to use the division-specific numbers for faster service.

In addition, there are separate numbers for specific customer service concerns, such as fraud, reporting the death of an account holder, or technical support for online banking. Direct numbers can be found on the company's website, on your credit or debit card, or on a recent statement.

Before calling Capital One, make sure you have your current account number handy. If you are disputing a charge, have a copy of your most recent statement handy so you can refer to it during the call. In addition, it is wise to have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How Do People Feel About Their Calls to Capital One Customer Support?

There is a wide range of reports on the efficacy of Capital One customer service representatives. It should noted, however, that this is fairly normal when it comes to very large companies.

Some individuals report receiving excellent support when requesting a waiver of overdraft fees or initiating a chargeback on poor quality services or products. They feel that they received professional, compassionate service from the representatives that they spoke to.

Others, on the other hand, claim that Capital One wait times are long. One complaint, in particular, noted that a caller to Capital One's "lost and stolen card" line waited for 20 minutes to speak to a representative, by which time the caller's card had been used by a thief. Others have claimed that Capital One support representatives seem unable to follow-through on promises.

What Issues Can Capital One Resolve by Phone?

Many issues that Capital One customers have can be resolved by a phone representative. These issues include answering questions about opening an account, applying for loans, making changes to accounts, processing credit limit increase requests, flagging and researching transactions, and addressing issues of fraud and identity theft.

In addition, Capital One customer service can also assist users of its website or mobile app with technical support.

What Can't Be Resolved by Phone With Capital One?

There are certain banking issues that can't be completely resolved over the phone. These include situations in which you have to sign physical documents or your signature must be notarized.

You may also be required to visit a Capital One branch if you want your name removed from a joint account or need to purchase a cashier's check or money order.

It should be noted, however, that phone-based customer service representatives can provide you with information about what you will need to do if you have to appear in person at a branch or handle certain transactions or communications by mail or fax.

What Can I Do If I Am Unhappy With My Call to Capital One?

If you get off the phone with Capital One customer service and feel frustrated about how the call went or a failure to achieve a resolution, don't give up. You still have options.

First, if you didn't take notes during your first call to Capital One, take some time to write down or type out what transpired. This information is useful in keeping you on track during further communications.

Next, call back. Not all customer service representatives are created equal and the next person you speak to may be able to understand your situation and work with you toward an acceptable resolution.

If talking to Capital One over the phone doesn't seem to work, try the following:

  • Log into your Capital One account online and try the live chat option. Live chat provides you with a written log of your conversation, which can be helpful as you work with different people or departments.
  • Visit a Capital One branch location. Capital One welcomes walk-ins, but you may want to make an appointment if you are concerned about time or being able to connect with a banker who is able to help.
  • Send a letter to Capital One via postal mail, using a tracking method. This is a slow option, but might be effective if your case is complex and you are unable to resolve it through other means.

Customer Number 877-383-4802 - by the Numbers

Numero di telefono da comporre
877-383-4802
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamando
Assistenza clienti
Orari del call center
24 ore, 7 giorni
Il momento migliore per comporre il numero
8:30
Naviga nel labirinto del telefono verso un essere umano
Premere 0 # quindi 0 # quindi 0 quindi 0 # quindi 5
Attesa media
Attesa corrente
25
Rango (tra i numeri di telefono)
1
Rango (complessivo)
1
Metodi alternativi
telefono, chat, web
Qualità della comunicazione
72%
Qualità dell'aiuto
61%
Voti dei clienti
6,507
Ultimo aggiornamento delle informazioni
Thu May 28 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Capital One, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Capital One agente. Questo numero di telefono è il miglior numero di telefono di Capital One perché 127,296 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 877-383-4802 includono Restricted Account, Lost or Stolen Card, Bill Pay Problem, Dispute a Charge, Payment Inquiry e altri problemi relativi al servizio clienti. Il call center Capital One in cui chiami ha dipendenti da Oklahoma, Texas, Florida ed è aperto 24 hours, 7 days in base ai clienti. In totale, Capital One ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Capital One, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Capital One - by phone or otherwise

Mentre 877-383-4802 è il miglior numero verde di Capital One, ci sono 10 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Capital One clienti, è chiamare il loro 800-655-2265 numero di telefono per il loro Assistenza bancaria dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 800-655-2265 per Assistenza bancaria. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Capital One, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Capital One.

What is GetHuman's Relationship to Capital One?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Capital One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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