Capital One Phone Number

Calling Capital One customer service faster by GetHuman

877-383-4802
Customer service
Current Wait: 11 min (11m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Premere 0 # quindi 0 # quindi 0 quindi 0 # quindi 5

Reasons customers like you called recently

I'm trying to reach capital one badley by email or chat ,it's regarding I'm traveling a...
I got my bill and there was no return envelope to send the bill. Has capital one stopp...
Necesito comunicaci*n con un representante de Capitol One a trav*s de e-Mail ya que mi...
Unable to sign into my account. Billing issues.
I am hard of hearing so I need that. I just now filled out an application to refinance...
I just filled out an application to refinance my auto. I was approved but I didn’t app...
Need a lien release for a **** Ram **** vin * *C*UR*DL*KG******. Vehicle is payed off T...
Y’all put my ******* account on hold just because y’all’s transfer methods are ****** a...
you sent me a link after i was going to make a purchase at amazon of a BOSE BLACK BLUET...
I was looking at my credit report it says I have an open account but I don’t have card...
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Help me with my issue

Our Editor's Notes on Capital One's Phone-Based Customer Care

Capital One is a banking and financial services headquartered in the United States. As a major provider of banking services, credit cards and auto loans, Credit One receives many calls to its customer service call center every day.

Why Do People Call Capital One Customer Support?

People call Capital One customer support for a range of reasons, including:

  • Questions about opening a new account
  • Changing or canceling existing accounts
  • Updating personal information
  • Questions about charges and transactions
  • Confirmation of loan payments
  • Assistance with managing loan payments or account balances

Best Practices for Calling Capital One Customer Service

Capital One has several divisions, each with its own customer service numbers. While Capital One does have a "general" customer service number that you can use, the company advises its customers to use the division-specific numbers for faster service.

In addition, there are separate numbers for specific customer service concerns, such as fraud, reporting the death of an account holder, or technical support for online banking. Direct numbers can be found on the company's website, on your credit or debit card, or on a recent statement.

Before calling Capital One, make sure you have your current account number handy. If you are disputing a charge, have a copy of your most recent statement handy so you can refer to it during the call. In addition, it is wise to have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How Do People Feel About Their Calls to Capital One Customer Support?

There is a wide range of reports on the efficacy of Capital One customer service representatives. It should noted, however, that this is fairly normal when it comes to very large companies.

Some individuals report receiving excellent support when requesting a waiver of overdraft fees or initiating a chargeback on poor quality services or products. They feel that they received professional, compassionate service from the representatives that they spoke to.

Others, on the other hand, claim that Capital One wait times are long. One complaint, in particular, noted that a caller to Capital One's "lost and stolen card" line waited for 20 minutes to speak to a representative, by which time the caller's card had been used by a thief. Others have claimed that Capital One support representatives seem unable to follow-through on promises.

What Issues Can Capital One Resolve by Phone?

Many issues that Capital One customers have can be resolved by a phone representative. These issues include answering questions about opening an account, applying for loans, making changes to accounts, processing credit limit increase requests, flagging and researching transactions, and addressing issues of fraud and identity theft.

In addition, Capital One customer service can also assist users of its website or mobile app with technical support.

What Can't Be Resolved by Phone With Capital One?

There are certain banking issues that can't be completely resolved over the phone. These include situations in which you have to sign physical documents or your signature must be notarized.

You may also be required to visit a Capital One branch if you want your name removed from a joint account or need to purchase a cashier's check or money order.

It should be noted, however, that phone-based customer service representatives can provide you with information about what you will need to do if you have to appear in person at a branch or handle certain transactions or communications by mail or fax.

What Can I Do If I Am Unhappy With My Call to Capital One?

If you get off the phone with Capital One customer service and feel frustrated about how the call went or a failure to achieve a resolution, don't give up. You still have options.

First, if you didn't take notes during your first call to Capital One, take some time to write down or type out what transpired. This information is useful in keeping you on track during further communications.

Next, call back. Not all customer service representatives are created equal and the next person you speak to may be able to understand your situation and work with you toward an acceptable resolution.

If talking to Capital One over the phone doesn't seem to work, try the following:

  • Log into your Capital One account online and try the live chat option. Live chat provides you with a written log of your conversation, which can be helpful as you work with different people or departments.
  • Visit a Capital One branch location. Capital One welcomes walk-ins, but you may want to make an appointment if you are concerned about time or being able to connect with a banker who is able to help.
  • Send a letter to Capital One via postal mail, using a tracking method. This is a slow option, but might be effective if your case is complex and you are unable to resolve it through other means.

Customer Number 877-383-4802 - by the Numbers

Numero di telefono da comporre877-383-4802
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call center24 ore, 7 giorni
Il momento migliore per comporre il numero8:30
Naviga nel labirinto del telefono verso un essere umanoPremere 0 # quindi 0 # quindi 0 quindi 0 # quindi 5
Attesa media
Attesa corrente11
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, chat, web
Qualità della comunicazione70%
Qualità dell'aiuto59%
Voti dei clienti6,509
Ultimo aggiornamento delle informazioniSun Jun 20 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Capital One, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Capital One agente. Questo numero di telefono è il miglior numero di telefono di Capital One perché 127,296 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 877-383-4802 includono Restricted Account, Bill Pay Problem, Lost or Stolen Card, Dispute a Charge, Payment Inquiry e altri problemi relativi al servizio clienti. Il call center Capital One in cui chiami ha dipendenti da Oklahoma, Texas, Florida ed è aperto 24 hours, 7 days in base ai clienti. In totale, Capital One ha 7 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Capital One, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Capital One - by phone or otherwise

Sebbene 877-383-4802 sia il miglior numero verde di Capital One, ci sono 10 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Capital One clienti, è chiamare il loro numero di telefono 800-655-2265 per il loro reparto Assistenza bancaria. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 800-655-2265 per Assistenza bancaria. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Capital One, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Capital One.

What is GetHuman's Relationship to Capital One?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Capital One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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