Uber Phone Number

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Reasons customers like you called recently

I received an Uber gift card. And scratching off the gift code number. Some of them are...
I had received a DUI approx a year or year and a half ago. I would like to resume dashi...
Meri Uber ID on nahi ho rahi
Main Vijay Kumar shrivtastav owner bol raha hun mera payment update karne ke liye kripy...
Hope your day is going well. My name is Brar P. Singh and recently my Credit Card from...
I’m trying to reactivate my Uber account.
I can’t get the code to my Uber gift card, is there any way I can get the code from som...
I WAS TALKING ABOUT MY PROBLEM TO YOU EXPERTS AND WAS DIRECTED TO A TACK EXPERT TO PAY...
It seems that I was forced to deal with the chat crew and required to pay to get the su...
I simply want to cancel my membership.
Driver was very bad they charge extra amount and they used long route from Delhi to Noi...
Pichhle ride mein driver ne Jo Paisa liya vah mention nahin kiya tha is bar mere ko dou...
All I need is the charge amount to go where I need to be. Why are you asking for my de...
Why do you need my debit card when I only asked for the charge amt?!!
I didn't my ** Nine-nine(W-*) for My Tax return
See more recent reasons for calling

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Our Editor's Notes on Uber's Phone-Based Customer Care

Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.

Why do People Call Uber's Customer Service Department?

Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.

There are two situations in which a customer can call Uber for assistance:

1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.

2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.

Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.

How do People Feel About Calling Uber Customer Support?

Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.

As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.

It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.

Uber Customer Service and the Media

Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.

Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.

What Kind of Issues Can Uber Customer Service Resolve?

Uber customer service, both phone-based and app-based, can address the following issues:

  • Poor service or rude behavior from drivers
  • Drivers who refuse to allow service dogs or accommodate disabled passengers
  • Concerns about drivers who abuse the cancellation system
  • Drivers who are very late to pick up passengers
  • Situations in which the amount charged for an Uber ride is excessive
  • Questions about loyalty program credits and rewards

Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.

What are Issues that Uber Customer Service Can't Address?

Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.

What Can I do if Unhappy With My Uber Support Call?

If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:

  • After your contact with Uber customer service, take a few moments to collect yourself. Write or type out what happened during your initial contact and then do the same with your ideal resolution. Having this in front of you during future contacts can help keep your conversation on track.
  • Contact Uber again. Sometimes, a different representative has more knowledge or resources and can resolve your issue.
  • Try other ways of getting ahold of Uber. Uber has Twitter and Facebook accounts and does respond to consumer complaints via these platforms.
  • If your case seems to be at a standstill, contact the government agency that regulates rideshare services in the city from where you booked your ride. The agency may not be able to resolve individual complaints, but will keep a record of your concern and may, in the future, use this to hold Uber or other rideshare companies accountable for inaction on customer complaints.

Uber's Best Toll-Free/800 Customer Phone Number

Sei venuto qui per vedere il numero di telefono di Uber, l'attesa in tempo reale in attesa e un modo per saltare direttamente le linee telefoniche per raggiungere un agente Uber. Ci sono buone e cattive notizie su questo: la cattiva notizia è che non hanno un numero di telefono, ma il bello è che sappiamo comunque come contattare Uber e aiutarti con il tuo problema. Negli ultimi 18 mesi, 150,390 clienti come te sono andati alla ricerca di un numero di telefono per Uber e ci hanno aiutato a confermare che non ne avevano uno. I motivi comuni per cui le persone cercano di chiamare il Uber reparto di assistenza clienti includono Dispute a Charge, Problem With the App, Problem With a Ride, Account Access, Left Something In Ride e altri problemi con il servizio clienti. Piuttosto che provare a chiamare prima Uber, considera prima di descrivere il tuo problema; da questo potremmo essere in grado di consigliarti un modo ottimale per contattarli via web. Purtroppo, al momento Uber non ha numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Uber, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Uber - by phone or otherwise

Sebbene Uber non disponga di un numero verde, esiste un modo per entrare in contatto con il suo team di assistenza. Il modo migliore per parlare con il loro team di assistenza clienti potrebbe essere semplicemente quello di dire a GetHuman del tuo problema e farci provare a trovare il modo migliore per contattarli o trovare aiuto per quel particolare problema. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite Online Help per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Uber, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Uber.

How GetHuman Helps If Uber Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our HMRC Phone Number page. Or our Capital One Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.

What is GetHuman's Relationship to Uber?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Uber Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Uber contacts
Uber Help deskBEST
General customer information

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