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You can typically transfer your phone number to a new carrier by initiating a port out process with your new provider. Make sure to keep your Boost Mobile account active until the transfer is complete, as it may be necessary to unlock your number. Check with your new carrier for any specific requirements they may have for transferring your number.

To ensure your line is active, verify that your plan is current and that there are no payment issues. You can check your account status through the Boost Mobile app or website. If your account is in good standing and you can make calls or use data, your line is active.

You can check the shipping status of your phone by logging into your Boost Mobile account. There, you should find the order details, including tracking information if the phone has been shipped. Additionally, you may receive email notifications regarding the shipping status.

To change your voicemail from Spanish to English, call your voicemail and listen for the prompts. Press and hold the '1' key to access your voicemail. Once you are in the voicemail menu, look for a prompt that allows you to change the language settings. In Spanish, it might say "Configuración" or "Ajustes," followed by "Idioma." Follow the prompts to select English. If you find it difficult, you may want to ask someone who speaks Spanish to help you navigate the settings.

To receive phone calls, ensure your device is powered on and has a strong cellular signal. Check that "Do Not Disturb" mode is turned off and your phone is not in airplane mode. Make sure your number is active and you haven’t exceeded any billing limits. If you continue to experience issues, restarting your phone may help. If the problem persists, there could be an issue with network coverage or your device settings.